Collection Executive Telecaller

GIRI CONSULTANCY; Dwarka; On-site; INR 162,000 - 195,000; Full time

Benefits offered by this job

Immediate joining

Job summary

Hello Aaye is hiring a Collection Executive–Telecaller for our Dwarka Mor on-site team. The role involves making outbound calls to remind customers of payments, explaining dues, and guiding repayment options with a professional, customer-first approach.

We value strong communication, negotiation skills, and basic data entry. Freshers are welcome, with 1–3 years preferred. Immediate joining available for the right candidate.

Qualifications

• Strong communication and interpersonal skills; comfortable handling high call volumes.
• Good customer service and negotiation skills — able to manage objections and encourage timely payments.
• Basic computer and data entry skills for updating call logs and customer records.
• Basic knowledge of financial/lending concepts, or willingness to learn about fintech products and collections processes.
• 1–3 years of experience preferred — freshers are welcome to apply!
• Willingness to work on-site and follow structured schedules.

Responsibilities

• Make outbound calls reminding customers of payment obligations and outstanding dues.
• Guide customers through available repayment options.
• Maintain accurate records of calls, payment commitments, and follow-ups in internal systems.
• Address customer queries related to collections and provide clear product/process information.
• Escalate complex issues to the appropriate team.
• Meet daily/weekly calling targets.
• Adhere to compliance and company policies.

Skills

Communication

Negotiation

Data entry

Customer service

Financial concepts

Education

1–3 years experience preferred

Tools

Basic computer skills

Job description

Job Description

We're Hiring: Collection Executive – Telecaller | Hello Aaye

Location: Dwarka Mor (On-site)

Salary: Up to ₹16,000/month

Employment Type: Full-time

About Us

Immediate Joiners Preferred

Hello Aaye is a growing fintech company helping consumers save and earn money through a range of accessible, user-friendly financial products. We work in a dynamic environment built on customer satisfaction and clear communication.

About The Role

We're looking for a Collection Executive–Telecaller to join our Dwarka Mor team. In this role, you'll make outbound calls to customers, remind them of payment obligations, explain outstanding dues, and guide them through repayment options — all while maintaining a professional, customer-first approach.

Key Responsibilities

• Make outbound calls reminding customers of payment obligations and outstanding dues
• Guide customers through available repayment options
• Maintain accurate records of calls, payment commitments, and follow-ups in internal systems
• Address customer queries related to collections and provide clear product/process information
• Escalate complex issues to the appropriate team
• Meet daily/weekly calling targets
• Adhere to compliance and company policies

What We're Looking For

• Strong communication and interpersonal skills; comfortable handling high call volumes
• Good customer service and negotiation skills — able to manage objections and encourage timely payments
• Basic computer and data entry skills for updating call logs and customer records
• Basic knowledge of financial/lending concepts, or willingness to learn about fintech products and collections processes
• 1–3 years of experience preferred — freshers are welcome to apply!
• Willingness to work on-site and follow structured schedules

Why Join Us?

• Immediate joining available
• Growth opportunities in a fast-scaling fintech company
• Supportive, team-oriented work culture

Requirements