Inside Sales

Whitefield Careers; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Debt relief platform

Teamwork culture

Comprehensive training

Performance incentives

Job summary

Whitefield Careers in Gurgaon is seeking dynamic Debt Counsellors to guide customers through debt relief solutions and onboarding in FREED, leveraging strong communication and empathy.

You will lead generation, assess finances, counsel on budgeting, enroll customers, and manage documentation with a focus on compliance and CRM usage. The role offers training, growth, and incentives in a fast-paced fintech environment.

Qualifications

• Bachelor's degree in any field; PGDM/MBA in Sales & Marketing is a plus.
• Proven track record of success in B2C sales, preferably fintech/financial services.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Lead generation through inbound and outbound calls to build a healthy sales pipeline.
• Evaluate customers' financials to determine eligibility for debt relief.
• Provide guidance on debt settlement, budgeting, and savings plans.

Skills

Communication in English and Hindi

CRM proficiency

Customer service orientation

Independent work

Education

Bachelor's degree in any field

PGDM/MBA in Sales & Marketing

Tools

Microsoft Office

Job description

Location: Gurgaon (Sector - 30) Report to Team Leader - Sales

Role Brief

We are looking for dynamic and motivated individuals to join our team as Debt Counsellors. In this role, you will work closely with prospective customers who are facing financial challenges, guiding them through debt relief solutions and onboarding them in FREED. You will gain valuable experience in debt counseling, customer service, and financial problem‑solving. The ideal candidate will have strong communication skills, empathy, and a passion for helping people achieve financial stability.

Responsibilities

• Lead generation: Generate new customer leads through various inbound and outbound calls, providing a healthy sales pipeline.
• Customer assessment: Evaluate the financial situation of customers, including income, expenses and outstanding debts, to determine eligibility for the debt relief program.
• Debt counseling: Provide guidance on the debt settlement process, including budgeting and savings plans.
• Program enrollment: Assist customers in enrolling in the debt relief program, explaining program benefits, requirements and next steps.
• Documentation: Ensure all necessary documentation is collected, verified and accurately recorded in the customer management system.
• Relationship management: Maintain regular contact with customers to monitor progress, address concerns and encourage program adherence.
• Lead management: Utilize the company’s CRM system to update and manage customer interactions, ensuring timely follow‑up and proper lead categorization.
• Compliance: Adhere to all regulatory and company guidelines while providing debt relief solutions, maintaining the highest standards of ethics and integrity.
• Targets: Achieve the assigned monthly sales targets.
• Collaboration: Work with other departments to provide feedback on customer needs and preferences, contributing to the evolution of current programs and development of new programs.

Qualifications

• Educational qualification & experience:
  • Bachelor's degree in any field. PGDM/MBA in Sales & Marketing is an added advantage.
• Proven track record of success in B2C sales, preferably within the fintech or financial services industry.
• Ability to thrive in a fast‑paced, dynamic environment and adapt to changing priorities.
• Functional skills
  • Excellent communication and interpersonal skills in English and Hindi (additional languages are a plus), with the ability to build rapport and trust with diverse audiences.
  • Strong understanding of consumer behavior and financial products, simplifying complex concepts for consumers.
  • Understanding of budgeting, debt management and savings.
  • Proficiency in using CRM software and Microsoft Office (Word, Excel).
  • Self‑motivated and results‑oriented, with a passion for exceeding targets and delivering exceptional customer experiences.
• Behavioral skills
  • Ability to work independently with a high level of initiative and drive.
  • Strong problem‑solving skills and ability to think creatively to overcome obstacles.
  • Proactive attitude with a willingness to take ownership of tasks and follow through to completion.
  • Excellent time management and organizational skills, prioritizing tasks effectively.
  • Collaborative mindset with a willingness to contribute ideas and work as part of a team to achieve common goals.

Benefits

• Be part of India's first debt relief platform with a customer‑first approach.
• Work in a fast‑paced and values‑driven environment that values teamwork, growth and employee well‑being.
• Comprehensive training program to help you become a skilled debt counsellor and excel in your career.
• Work with industry experts having extensive domain experience in domestic and international markets.
• Clear career progression path with regular performance reviews.
• Competitive salary with performance‑based incentives.