Debt Manager-Flows-Suvidha LAP

Idfc First Bank Limited; Ajmer; On-site; INR 400,000 - 700,000; Full time

Job summary

Idfc First Bank Limited in Ajmer, India, seeks an experienced Collections Manager to lead the department’s EMI recovery efforts. You will oversee agencies and in-house teams, track delinquency, and work to meet recovery targets while ensuring adherence to bank guidelines.

We value strong negotiation, data-driven MIS reporting, and collaboration with stakeholders to enhance process efficiency and customer outcomes. Graduation is required with minimum 2 years in collections.

Qualifications

• Graduation: Any Graduate.
• Minimum of 2 years of experience in collections.
• Strong understanding of debt collection processes and legal guidelines.
• Ability to manage teams and coordinate with external agencies.

Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve collection targets through agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate recovery procedures.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and feedback reviews on a daily, weekly, and monthly basis.

Skills

Debt collection

Team management

MIS analysis

Negotiation

Legal guidelines

Education

Graduation: Any Graduate

Tools

MIS reports

Job description

Job Requirements

About the Role

The role bearer is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The position contributes to the broader organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve collection targets through agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate recovery procedures.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and feedback reviews on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with stakeholders.

What We Are Looking For

Education

• Graduation: Any Graduate

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong understanding of debt collection processes and legal guidelines.
• Ability to manage teams and coordinate with external agencies.
• Proficiency in maintaining and analyzing MIS reports.
• Effective communication and negotiation skills.
• Problem-solving abilities and strategic thinking.