Lead Data Engineer

Xebia Group; Gurugram District; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Xebia Group is seeking a Level 2 operations specialist for data and analytics platforms in India. You will manage L2 incidents for Tableau/Power BI, ensuring timely resolutions and elevated escalation when needed.

Responsibilities include end-to-end incident management, access and licence control, and cross‑tower collaboration with Database, Hosting, IDAM and Network teams. Strong English communication is essential.

Qualifications

• Minimum 12 years of L2 data platform support experience.
• Administration of Tableau or Power BI including access, data sources and refresh failures.
• Production break‑fix and escalation experience.
• Licence and access management responsibilities.
• Working SQL knowledge and ITSM incident handling.

Responsibilities

• End-to-end incident management from escalation to closure.
• Fix L2 production break‑fix issues and escalate with findings.
• Analyse application stability and tune performance.
• Manage user access to data platforms.
• Track software licences and expiry dates.
• Coordinate with admin teams on user, space and server patch queries.
• Join RCA and DEP reviews and keep ServiceNow tickets updated.
• Update SOPs and knowledge‑base articles.
• Collaborate with Database, Hosting, IDAM and Network teams on cross‑tower issues.

Skills

Tableau administration

Power BI administration

SQL

Python scripting

ITSM processes

Data pipelines & ETL

Licence management

Access management

Performance tuning

Cross‑tower collaboration

English communication

Tools

Snowflake

DBT

Fivetran

SnowPro Advanced: Administrator

Job description

Level 2 operations role for data and analytics platforms.

L2 Operations

Domain

Data & Analytics Platforms

Scope

Support the client's data and analytics platforms, with Power BI and Tableau at the core. Resolve L2 incidents and elevate to L3 when needed.

Process

• End-to-end incident management, from L1.5 escalation to closure.
• Fix L2 production break‑fix issues. Escalate to L3 with findings.
• Analyse application stability and tune performance.
• Manage user access to data platforms.
• Track software licences and expiry dates.
• Work with admin teams on user, space and server patch queries.
• Join RCA and Defect Elimination Plan (DEP) reviews.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Update SOPs and knowledge‑base articles.
• Work with Database, Hosting, IDAM and Network on cross‑tower issues.

Technologies

• Business intelligence and analytics platforms
• SQL and relational databases
• Application stability and performance tuning
• User access, space and licence management
• Data pipelines and ETL
• Python scripting

Experience

• 12 Years of L2 data platform support experience
• Tableau or Power BI administration: access, data sources and refresh failures
• Production break‑fix and escalation
• Licence and access management
• Working SQL knowledge
• ITSM incident, problem and change processes
• Clear written and spoken English

Certifications

• Snowflake SnowPro Core*
• DBT and Fivetran certification*
• Snowflake SnowPro Advanced: Administrator