D2C Technician - Gym Equipment's

cult fit; Hyderabad; On-site; INR 260,000 - 420,000; Full time

Job summary

Cult Fit seeks skilled Fitness Equipment Technicians to install, inspect, repair and uninstall gym equipment at customer sites. You will diagnose issues, carry out repairs safely and update service records in real time while ensuring customer satisfaction.

Responsibilities include installing and setting up equipment per manufacturer specs, explaining usage and safety to customers, performing tests and checks, and collaborating with the team to keep equipment in optimal condition.

Qualifications

• Proficiency with hand and power tools to service gym equipment.
• Strong mechanical and technical aptitude for diagnosing issues.
• Excellent problem-solving and communication skills.
• In-depth knowledge of fitness equipment, spare parts, and systems.
• Electrical and mechanical know-how for troubleshooting cardio and strength machines.
• Relevant degree or certification preferred (engineering/electronics).

Responsibilities

• Professionally install and set up equipment according to manufacturer specifications.
• Explain product usage, basic maintenance and safety instructions to the customer.
• Perform repair in case of breakdown and maintenance to extend equipment lifespan.
• Use diagnostic tools to troubleshoot and resolve issues promptly.
• Willingness to travel and work outside regular hours including evenings/weekends.
• Collaborate with team to ensure gym equipment is in optimal condition.
• Perform full functional and safety checks and cleanliness protocol after every service.

Skills

Hand tools

Power tools

Mechanical aptitude

Electrical troubleshooting

Customer handling

Smartphone apps for service

Team collaboration

Independent work

Education

Bachelor's degree in mechanical engineering or electronics

Tools

Diagnostic tools

Manufacturer manuals

Job description

Role Summary

Skilled Fitness Equipment Technicians to provide installation, inspection, repair and un-installation services at customer locations. The technician will be responsible for diagnosing issues, completing repairs safely, updating service records in real time and ensuring customer satisfaction.

Responsibilities:

1. 1. Professionally install and set up new equipment and machines according to manufacturer
2. specifications.
3. 2. Explain product usage, basic maintenance and safety instructions to the customer.
4. 3. Perform repair in case of breakdown and maintenance of the equipment to extend its lifespan and ensure peak performance.
5. 4. Utilize diagnostic tools and technical expertise to troubleshoot and resolve issues promptly.
6. 5. Willingness to travel and work outside regular business hours, including evenings and weekends, to accommodate customers operating schedules.
7. 6. The capacity to work as part of a team, collaborate with other staff members to ensure gym equipment is in optimal condition.
8. 7. Perform complete functional, safety checks and cleanliness protocol after every service.

Requirement:

1. 1. Proficiency in using a variety of hand and power tools.
2. 2. Strong mechanical and technical aptitude.
3. 2. Excellent problem-solving skills.
4. 3. In-depth knowledge of fitness equipment, Spare parts and systems.
5. 4. Strong mechanical and electrical skills for troubleshooting and repairing various fitness equipment, including treadmills, elliptical, weight machines, cardio machines and Massage Chair
6. 5. Knowledge of control systems, sensors, and electronic components used in fitness equipment.
7. 6. 25 years of experience in fitness equipment, home appliances, gym equipment or electrical/mechanical servicing.
8. 7. A relevant degree or certification in mechanical engineering, electronics, or a related field is preferred.
9. Certifications from equipment manufacturers or industry organizations can be advantageous.
10. 8. Good customer-handling and communication skills.
11. 9. Ability to work independently during home visits.
12. 10. Smartphone proficiency for service applications and real-time updates.

Performance Expectations

1. 1. Target capacity: Up to 4 completed calls per day, subject to travel distance and job complexity.
2. 2. Working days: Approximately 24 days per month.
3. 3. Maintain accurate real-time updates for every assigned call.
4. 4. Achieve high first-time resolution and minimize repeat visits.
5. 5. Maintain positive customer feedback and follow service TAT.
6. 6. Ensure zero false, delayed or backdated closure updates.