Technical Trainer

IFB Industries Ltd; Mumbai; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

IFB Industries Ltd is seeking a Field Technical Trainer to enhance the technical knowledge and service skills of frontline technicians. The role focuses on structured training, ensuring first-time-right repairs, and adherence to company standards, driving customer satisfaction and operational efficiency.

You will conduct inductions, provide hands-on coaching, and collaborate with service operations to develop targeted training modules across Mumbai and other locations.

Qualifications

• Minimum 2–5 years of experience in technical training, preferably in home appliances/consumer durables.
• Strong hands-on service experience with proven improvement in service quality and technician performance.
• Excellent training, communication, and demonstration skills.

Responsabilités

• Conduct induction training for new technicians and refresher training for existing teams on product knowledge, installation, troubleshooting, repair procedures, and safety standards.
• Provide hands-on field coaching to technicians and offer real-time guidance during service calls.
• Support the service team in achieving KPIs like FTR, TAT, and reduction in repeat complaints through training interventions.
• Assist in planning, scheduling, and executing the branch training calendar for consistent skill development.
• Train teams on new product launches, technical updates, SOP changes, and service process improvements.
• Evaluate training effectiveness through assessments, field observations, audits, and service performance data.
• Collaborate with service operations, quality, and product teams to tailor training modules based on field issues.
• Utilize digital platforms such as One IFB and Collabor8 for content delivery and knowledge sharing.
• Ensure technicians follow safety norms, service guidelines, and quality standards during installation and service activities.
• Maintain training records, attendance, assessments, and submit reports on training coverage and impact.

Connaissances

Home appliances knowledge

Training & communication

Coaching & mentoring

Analytical skills

Adaptability to new technologies

MS Office & digital learning platforms

Formation

B.Tech in Electrical or Electronics – Mandatory

Outils

MS Office

Description du poste

• Locations Open: Delhi, Jaipur, Ghaziabad, Vijayawada, Coimbatore, Trichy, Pondy, Warangal,Mumbai and Pune
• Education: B.Tech in Electrical or Electronics – Mandatory
• Language: Native language proficiency of the respective location – Mandatory

Purpose of the Position:

The Field Technical Trainer is responsible for enhancing the technical knowledge and service skills of front-line service technicians. The role focuses on delivering structured technical training, ensuring service quality, first-time-right repairs, and adherence to company standards, thereby improving customer satisfaction and operational efficiency.

Key Responsibilities:

1. Technical Training & Development:

Conduct induction training for new technicians and refresher training for existing teams, covering product knowledge, installation, troubleshooting, repair procedures, and safety standards.

2. On-the-Job Coaching:

Provide hands‑on field coaching to technicians, identify technical skill gaps, and offer real‑time guidance during service calls.

3. Service Performance Enhancement:

Support the service team in achieving KPIs such as FTR (First Time Right), TAT, reduction in repeat complaints, and service quality benchmarks through effective training interventions.

4. Training Calendar & Execution:

Assist in planning, scheduling, and executing the branch technical training calendar to ensure timely and consistent skill development.

5. Product & Process Updates:

Train teams on new product launches, technical updates, SOP changes, and service process improvements.

6. Performance Monitoring:

Evaluate training effectiveness through assessments, field observations, audits, and service performance data.

Collaborate with service operations, quality, and product teams to develop customized technical training modules based on field issues and market needs.

8. Use of Digital Platforms:

Utilize digital tools such as One IFB and Collabor8 for technical content delivery, knowledge sharing, and continuous learning.

9. Quality & Safety Compliance:

Ensure technicians follow safety norms, service guidelines, and quality standards during installation and service activities.

10. Reporting & Documentation:

Maintain training records, attendance, assessment results, and submit regular reports on training coverage and impact on service performance.

• Strong technical knowledge of home appliances / consumer durables
• Excellent training, communication, and demonstration skills
• Ability to coach and mentor field technicians
• Analytical skills to identify training needs and measure effectiveness
• Adaptability to new technologies and product innovations
• Proficiency in MS Office and digital learning platforms

Experience:

• Minimum 2–5 years of experience in technical training, preferably in the home appliances or consumer durables industry
• Strong hands‑on service experience with a proven track record of improving service quality and technician performance