CWT (TRAVEL) – CUSTOMER SUPPORT

Vrinda International; Gurgaon; On-site; INR 391,000 - 670,000; Full time

Job summary

Vrinda International in Gurgaon is seeking a detailed Customer Support Specialist to manage international travel reservation inquiries via chat, ensuring accurate bookings and amendments.

You will use Amadeus and other GDS tools, maintain high service quality, handle cancellations, and adapt to rotational shifts to support global operations.

Qualifications

• Proven experience in travel reservation support, especially international chat processes.
• Proficiency with GDS platforms, with Amadeus preferred.
• Excellent written English for professional customer interactions.
• Ability to handle problem-solving with a focus on customer satisfaction.
• Strong understanding of travel booking, ticketing and amendments.
• Willingness to work rotational shifts as required.
• Commitment to quality and process compliance.

Responsibilities

• Manage and resolve customer inquiries via chat with professionalism and speed.
• Perform travel reservations, ticketing, and booking modifications using GDS like Amadeus.
• Ensure interactions comply with quality standards and guidelines.
• Troubleshoot travel-related issues including cancellations and itineraries changes.
• Deliver excellent service to international travelers and address diverse needs.
• Maintain records of interactions and transactions in systems.
• Adapt to rotational shift hours to support global operations.

Skills

Travel reservations

GDS knowledge

Written English

Problem solving

Ticketing & amendments

Rotational shifts

Quality compliance

Tools

Amadeus

Job description

Job Description

Summary

We are seeking a dedicated and detail-oriented Customer Support Specialist to manage travel reservation inquiries and facilitate seamless booking experiences for our international clientele. This role is pivotal in ensuring high-quality service delivery within the IT Services sector, focusing on efficient handling of chat-based interactions and adherence to strict operational protocols. The ideal candidate will possess a strong command of written English and the ability to navigate complex travel systems, providing expert assistance with bookings, amendments, and cancellations while maintaining flexibility for rotational shift schedules.

Responsibilities

• Manage and resolve customer inquiries via chat channels with professionalism and speed.
  
• Execute travel reservations, ticketing, and booking modifications using Global Distribution Systems (GDS) such as Amadeus.
  
• Ensure all interactions strictly comply with established quality standards and internal process guidelines.
  
• Troubleshoot and solve customer issues related to travel logistics, cancellations, and itinerary changes.
  
• Deliver exceptional service to international travelers, addressing specific needs and cultural nuances.
  
• Maintain accurate records of all customer interactions and transactions within the designated systems.
  
• Adapt to and work effectively during rotational shift hours to support global operations.
  

Requirements

• Proven experience in travel reservation support, specifically handling international chat processes.
  
• Proficiency in GDS platforms, with a strong preference for Amadeus knowledge.
  
• Excellent written English communication skills suitable for professional customer interactions.
  
• Demonstrated ability to manage problem-solving scenarios with a focus on customer satisfaction.
  
• Strong understanding of travel booking, ticketing, and amendment procedures.
  
• Flexibility to work rotational shifts as required by business operations.
  
• Commitment to maintaining high standards of quality and process compliance.