Senior Travel Consultant

TL365; Dadri; On-site; INR 360,000 - 640,000; Full time

Job summary

TL 365 is seeking a skilled Travel Consultant/Senior Travel Consultant to join our team in India. The role emphasizes international ticketing, corporate handling, and inbound calls for global clients, especially the US market.

You will manage bookings using Amadeus, Sabre, Worldspan, Apollo, and GAL, support B2B partners, and ensure high service standards in a 24/7 rotational shift environment. Strong English communication is essential.

Qualifications

• 3–8 years of experience in travel consultancy, corporate handling, or international ticketing.
• Proficiency with GDS systems (Amadeus, Sabre, Worldspan, Apollo, GAL).
• Strong knowledge of US geography, airline codes, and corporate travel processes.

Responsibilities

• Handle inbound calls from international passengers and US/Canada corporate clients.
• Manage flight bookings, cancellations, and itinerary changes using GDS systems.
• Assist B2B partners and corporate clients with travel inquiries per service standards.
• Resolve ticketing, reservation, and travel logistics queries with a US focus.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure smooth operations and high satisfaction.
• Adapt to rotational 24/7 shifts including nights/weekends.

Skills

GDS systems

International ticketing

Corporate handling

Inbound calls

Education

Graduate from a recognized university

Tools

Amadeus

Sabre

Worldspan

Apollo

GAL

Job description

TL 365 is seeking a skilled and customer-focused Travel Consultant/Senior Travel Consultant to join our dynamic team. The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market. This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment.

Key Responsibilities:

• Handle inbound calls from passengers of international airlines and US/Canada based corporate clients, providing seamless travel solutions.

• Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL).

• Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards.

• Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to ensure smooth operations and high customer satisfaction.

• Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs.

Skills & Qualifications:

• Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years).

• Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL).

• Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes.

• Communication: Excellent verbal and written English skills for global client interactions.

• Work Ethic: Willingness to work in rotational shifts, including nights/weekends.

• Education: Graduate from a recognized university.