Assistant Manager - Operations - Corporate Travel-GDS

WNS; Gurugram District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

WNS, part of Capgemini, is a global leader in intelligent operations and transformation. This role focuses on US-based corporate travel handling, GDS bookings, and advisory support, working with hotels, airlines, and car rental partners.

We seek experienced travel professionals with strong communication, vendor coordination, and end-to-end travel solution skills to serve US business hours, onsite in Gurugram.

Qualifications

• Minimum 5-year experience in US Based Corporate travel.
• Proficient in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo).
• Customer service background of at least 4 years, preferably in a travel account.
• Strong experience with US market and handling corporate clients is preferred.

Responsibilities

• Handle US-based corporate travel bookings and support.
• Communicate with vendors (hotels, airlines, car rental) via calls and emails.
• Provide end-to-end travel solutions during US business hours.

Skills

Strong communication

GDS proficiency

Interpersonal skills

Customer service

Team player

Education

College graduate

Tools

Worldspan

Sabre

Galileo

Amadeus

Apollo

MS Office

Power BI

Job description

Job Description:

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality.

We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.

With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Work on GDS for Flight, Hotel, and Car Booking, including NDC Booking, GDS Queues management, LCC booking, and Rail booking.
• Assist US Based Corporate Travelers and VIPs with customer service-related concerns via inbound calls and email communication.
• Communicate with vendors (Hotels, Airlines, and Car Rental Companies) through outbound calls.
• Provide end-to-end travel solutions during US business hours.

Skill Required:

• Strong verbal and written communication skills, with comprehension of US and UK accents.
• Proficiency in one or more GDS systems (Worldspan, Sabre, Galileo, Amadeus, and Apollo).
• Thorough understanding of International/US Domestic Ticketing, Exchange, Refunds, Hotel, and Car booking.
• Good knowledge about OBT (Preferred – KAYAK.)
• Efficient knowledge of IATA World Geography, including TC Areas, Global Indicator, and Type of Journey.
• Ability to interpret Fare calculation lines on GDS ticket images.
• Capability to perform Manual fare calculations for Partial Exchange and Partial Refund scenarios.
• Capacity to provide optimal solutions to travellers during after-hours or emergency situations.
• Excellent interpersonal and communication skills, fostering effective collaboration with internal and external stakeholders.
• Approachable, cooperative, and a team player, able to garner trust and support from team members and peers.
• Proficient in Customer Service Skills for managing corporate travellers.

Qualifications

• Minimum 5-year experience in US Based Corporate travel.
• Proficient in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo).
• Customer service background of at least 4 years, preferably in a travel account.
• Strong experience in working with the US market and handling corporate clients is preferred.
• Previous experience with an Online Booking Tool (OBT) is advantageous.
• At least Colleague graduate
• Knowledgeable in MS Office, PBI, Data analysis.

Additional Information

Rotational shifts and week offs
Work from Office