Customer Technical Support Executive

Shashwath Solution; Pune District; On-site; INR 420,000 - 660,000; Full time

Job summary

Shashwath Solution is seeking a Customer Technical Support Executive to deliver exceptional after-sales support, resolve quality complaints, and handle sales queries in a product-based environment. The role emphasizes technical acumen and leadership to drive customer satisfaction.

The position requires a diploma or graduate in Engineering/Science/Management with at least 5 years in a similar role, preferably in a product-based organization, and strong communication and problem-solving skills to

Qualifications

• Proven communication and problem-solving abilities.
• Experience in handling customer queries and quality support.
• Strong leadership and team management capabilities.

Responsibilities

• Attend to quality complaints and customer queries promptly.
• Provide product-related customer support and ensure timely resolutions.
• Lead and manage a team of sales/service staff to maintain high service quality.
• Address and resolve product issues to meet customer needs consistently.

Skills

Communication skills

Problem solving

Education

Diploma/Graduate in Engineering/Science/Management

Job description

Position Overview: As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after‑sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product‑based environment, contributing to the success and growth of the company.

Key Responsibilities:

• Ensure excellent after‑sales service by attending to quality complaints and resolving customer queries promptly.
• Handle customer support for product‑related issues, ensuring timely resolution and customer satisfaction.
• Manage a team of sales and service department members to ensure high‑quality service and customer satisfaction.
• Address and resolve product issues effectively, ensuring customer needs are met consistently.

Qualifications :

• Diploma or Graduate in Engineering/Science/Management.
• Minimum 5 years of experience in a similar role, preferably in a product‑based organization.
• Experience in handling customer queries and ensuring quality customer support.
• Strong communication and problem‑solving skills.