Customer Service / Support Head

Shashwath Solution; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Shashwath Solution in India seeks a seasoned service and sales coordinator with 5 years of experience to oversee after-sales service, handle quality complaints, and resolve customer queries.

Role involves managing a team in sales and service to ensure customer satisfaction and seamless product support.

Qualifications

• Diploma or Graduation in Engineering/Science/Management required.
• 5 years of similar experience.
• Experience handling customer queries in a product-based organization preferred.
• Able to manage the sales and service team to ensure customer satisfaction.

Responsibilities

• Attend to quality complaints and sales queries promptly.
• Resolve customer queries and provide effective after-sales support.
• Lead and manage the sales and service team to ensure customer satisfaction.
• Collaborate to improve product support processes and response times.

Skills

Customer query handling

Team management

Education

Diploma or Graduation in Engineering/Science/Management

Job description

Job Summary:

• Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.
• Experience in handling customer queries in product based organization preferred.
• Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries.
• Able to manage the team of sales and service department to ensure customer satisfaction.