Customer Service / Support Head

Shashwath Solution; Pune District; On-site; INR 400,000 - 650,000; Full time

Job summary

Shashwath Solution in Pune is seeking an experienced professional to manage after-sales service for our product portfolio. You will promptly attend to quality complaints and sales queries, ensuring swift resolution and high customer satisfaction.

The role requires handling customer inquiries, coordinating with the service and sales teams, and driving timely responses to maintain service excellence across all channels in a dynamic product-based environment.

Qualifications

• Diploma or Graduation in Engineering/Science/Management.
• 5 years of similar experience.
• Experience handling customer queries in a product-based organization is preferred.
• Experience in after-sales service and resolving quality complaints.
• Ability to manage a team of sales and service department to ensure customer satisfaction.

Responsibilities

• Attending to quality complaints and sales queries promptly and resolving customer queries.
• Manage the team of sales and service department to ensure customer satisfaction.

Skills

Customer service

Team management

Quality complaint handling

Sales support

Education

Diploma/Graduate in Engineering/Science/Management

Job description

Job Summary:

• Candidates with diploma or Graduates in Engineering/ science/management with 5 years of similar experience.
• Experience in handling customer queries in product based organization preferred.
• Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries.
• Able to manage the team of sales and service department to ensure customer satisfaction.