Customer Technical Support Executive

Shashwath Solution; Dadri; On-site; INR 420,000 - 540,000; Full time

Job summary

Shashwath Solution is seeking a Customer Technical Support Executive to drive after-sales excellence in a product-driven setting. You will lead a team, resolve quality complaints, and manage sales and service queries to ensure high customer satisfaction.

Ideal candidates have a diploma or degree in Engineering/Science/Management, with at least five years in similar roles, and strong communication and problem-solving abilities to support our customers effectively.

Qualifications

• Diploma or Graduate in Engineering/Science/Management.
• Minimum 5 years of experience in a similar role, preferably in a product-based organization.
• Experience in handling customer queries and ensuring quality customer support.
• Strong communication and problem-solving skills.

Responsibilities

• Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly.
• Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction.
• Manage a team of sales and service department members to ensure high-quality service and customer satisfaction.
• Address and resolve product issues effectively, ensuring customer needs are met consistently.

Skills

Communication skills

Problem-solving

Team leadership

Customer queries

Education

Engineering/Science/Management degree

Job description

Position Overview

As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product-based environment, contributing to the success and growth of the company.

Key Responsibilities

• Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly.
• Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction.
• Manage a team of sales and service department members to ensure high-quality service and customer satisfaction.
• Address and resolve product issues effectively, ensuring customer needs are met consistently.

Qualifications

• Diploma or Graduate in Engineering/Science/Management.
• Minimum 5 years of experience in a similar role, preferably in a product-based organization.
• Experience in handling customer queries and ensuring quality customer support.
• Strong communication and problem-solving skills.