Customer Service Representative

TP; Mumbai; On-site; INR 250,000 - 360,000; Full time

Job summary

TP in Mumbai is seeking a Customer Support professional to handle inquiries and resolve issues with professionalism across multiple channels.

You will maintain accurate records, collaborate with internal teams to enhance the customer experience, and consistently aim to meet performance targets in a fast-paced environment.

Qualifications

• Graduate or undergraduate degree in any field.
• Excellent language proficiency, preferably B2.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Effective teamwork and communication skills.
• Adaptability to changing situations and priorities.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various communication channels.
• Respond to customer complaints and concerns promptly and efficiently.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Consistently meet or exceed performance targets and quality standards.

Skills

Customer service

Communication

Problem-solving

Teamwork

Attention to detail

Adaptability

Education

Graduate or undergraduate degree

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various communication channels.
• Respond to customer complaints and concerns promptly and efficiently.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions and transactions.
• Consistently meet or exceed performance targets and quality standards.

Job Requirements

• Graduate or undergraduate degree in any field.
• Excellent language proficiency, preferably B2.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Effective teamwork and communication skills.
• Adaptability to changing situations and priorities.