Customer Support - US Voice Process

Career Creed Hr Services; Gurugram District; On-site; INR 280,000 - 400,000; Full time

Job summary

Career Creed Hr Services is seeking a customer service professional to support fintech clients from the US. You will handle calls, resolve queries, and maintain detailed interaction records to ensure prompt, accurate solutions.

You will coordinate with internal teams to resolve issues, meet productivity, quality, and SLA targets, escalate complex problems, and contribute to high levels of customer satisfaction while upholding quality standards.

Qualifications

• Experience in customer service or support in fintech industry.
• Handles US fintech customer calls and resolves queries with timely solutions.
• Maintains accurate records of customer interactions.

Responsibilities

• Coordinate with internal teams for issue resolution.
• Meet productivity, quality & SLA targets.
• Handle customer calls professionally & efficiently.
• Escalate complex issues to concerned team.
• Ensure customer satisfaction & adherence to quality standards.

Skills

Customer service

Job description

Coordinate with internal teams for issue resolution.

Meet productivity, quality & SLA targets.

Handle customer calls professionally & efficiently.

Escalate complex issues to concerned team.

Ensure customer satisfaction & adherence to quality standards.

Required Candidate profile

• Customer Service / Support with experience in the fintech industry
• Handle US fintech customer calls, Resolve customer queries, accurate & timely solutions, Maintain customer interaction records.