Customer Support Executive

WSFx Global Pay Limited; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

WSFx Global Pay Limited is hiring for an entry-level Customer Support role in Mumbai. You will handle calls, emails, chats and video interactions, resolving queries and guiding customers through KYC processes.

Fresh graduates are welcome; strong English communication and attention to detail are essential. Prior customer support experience is a plus. You will work with CRM tools and MS Office in a fast-paced environment.

Qualifications

• Graduate (any stream).
• Freshers welcome; prior experience in customer support is an advantage.
• Strong English communication, both verbal and written.
• Comfortable handling customers via calls, emails, chats and video interactions.
• Basic computer knowledge (MS Office, CRM tools).
• Excellent attention to detail and accuracy.
• Ability to handle pressure and manage multiple tasks.
• Customer-focused mindset with good problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls professionally and resolve queries.
• Respond to emails and chat queries within defined SLAs.
• Conduct Video KYC verification per regulatory and company guidelines.
• Verify customer details during the KYC process.
• Provide clear information about products, services, and processes.
• Maintain documentation and update customer details.
• Escalate complex issues to relevant internal teams.
• Meet individual and team performance metrics like quality and productivity.
• Follow compliance, data privacy, and security guidelines.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Customer-centric mindset

Video KYC awareness

Education

Graduate

Tools

CRM tools

Ticketing systems

MS Office

Job description

Candidates industry you are looking to hire from - Fintech, Banking , NBFC, Insurance

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and resolve customer queries
• Respond to customer emails and chat queries within defined SLAs
• Conduct Video KYC verification as per regulatory and company guidelines
• Verify customer details and documents accurately during the KYC process
• Provide clear and correct information about products, services, and processes
• Maintain proper documentation and update customer details.
• Escalate complex or unresolved issues to the relevant internal teams
• Ensure high levels of customer satisfaction and quality standards
• Follow compliance, data privacy, and security guidelines at all times
• Meet individual and team performance metrics such as quality, productivity, and turnaround time

Required Skills & Qualifications:

• Graduate (any stream)
• Freshers welcome; prior experience in customer support is an advantage
• Good verbal and written communication skills in English (additional languages are a plus)
• Comfortable handling customers via calls, emails, chats, and video interactions
• Basic computer knowledge (MS Office, CRM tools)
• Strong attention to detail and accuracy
• Ability to handle pressure and manage multiple tasks
• Customer-focused mindset with good problem-solving skills.

Preferred Skills (Good to Have):

• Experience in Customer Support, Payments, Forex or KYC operations
• Familiarity with Video KYC processes
• Prior experience working with CRM or ticketing tools.