US Banking Blended Process Professional

Shashwath Solution; Pune District; On-site; INR 260,000 - 380,000; Full time

Job summary

Shashwath Solution is seeking a Customer Support Executive for the Project One US Banking Blended Process, handling voice and chat support for US banking products. The role targets professionals with international BPO experience and strong communication skills.

You will manage inquiries, assist with account issues, and strive for first-contact resolution while ensuring data accuracy and compliance with SOPs. Rotational shifts including night shifts are required on rotation.

Qualifications

• Educational qualification: Any graduate or undergraduate.
• Experience: Minimum of 1 year in an international BPO environment (preferably US banking).
• Communication: Excellent verbal and written skills in English.

Responsibilities

• Handle inquiries and provide support for US banking products via voice and chat.
• Assist with account-related issues and transactions.
• Aim for first-contact resolution with patience and professionalism.

Skills

Communication skills

English proficiency

Problem solving

Attention to detail

Multitasking

Customer service

Education

Graduate/Undergraduate

Tools

MS Office

Chat platforms

Job description

Job Overview

Hiring for the position of a Customer Support Executive in the Project One US Banking Blended Process (Voice & Chat). This is a fantastic opportunity for professionals with experience in international BPOs, who possess excellent communication skills and a passion for customer service. The role requires managing both voice and chat interactions, providing support to customers in the US banking sector. As part of our dynamic team, you will play a critical role in ensuring customer satisfaction through effective problem-solving and communication.

Key Responsibilities

• Handle customer inquiries and provide support for US banking products and services via voice and chat.
• Offer assistance with account-related issues, transactions, and other banking inquiries.
• Resolve customer issues with patience and professionalism, ensuring first-contact resolution wherever possible.
• Ensure customer data is accurately updated in the system.
• Maintain high levels of customer satisfaction by delivering quality and timely responses.
• Meet daily/weekly/monthly performance targets, such as customer satisfaction scores, response times, and issue resolution times.
• Follow all standard operating procedures (SOPs) while interacting with customers.
• Participate in training and coaching sessions to continuously improve product knowledge and customer service skills.

Required Skills & Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 1 year of experience in an international BPO environment (preferably in the US banking sector).
• Communication Skills: Excellent verbal and written communication skills in English.
• Technical Skills: Basic knowledge of MS Office and ability to use chat platforms or other customer service tools effectively.
• Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days.
• Personality Traits: Strong problem-solving abilities, attention to detail, ability to multitask, and the capability to handle high-pressure situations.
• Mandatory Key Skills
• international BPO,US banking sector,communication,customer support,customer service,MS Office,customer service tools,Blended Process.