US Voice Professional - Banking Process

Shashwath Solution; Dadri; On-site; INR 268,000 - 469,000; Full time

Job summary

iEnergizer is hiring for the Vegas US Voice Banking Process. The role involves handling voice-based customer service inquiries related to US banking products and services from an office-based night-shift environment in India.

Candidates with at least 6 months in an international call center or strong communication skills as freshers are welcome. You will provide high-quality voice support, document interactions, and strive for first-call resolution while adhering to company policies and banking

Qualifications

• Graduate or undergraduate degree.
• Minimum 6 months in an international call center (voice).
• Excellent verbal and written English communication.
• Willing to work night shifts.
• Basic MS Office knowledge and call center tools.
• Strong customer service orientation and problem-solving.
• Willingness to learn.

Responsibilities

• Provide voice-based support for US banking services.
• Assist with account inquiries and transactions.
• Resolve issues promptly, ensuring positive customer experience.
• Document interactions and update account information.
• Meet performance targets related to call resolution and customer satisfaction.
• Attend training to learn US banking products and services.
• Maintain professionalism and aim for first-call resolution where possible.

Skills

Excellent communication

Night shifts

MS Office

Call center tools

Customer service

Education

Graduate

Tools

Call center software

Job description

Job Overview

iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, this is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Candidates with good communication skills and a willingness to learn.

Mandatory Key Skills

• international call center
• call center tools
• voice-based
• US banking
• customer service*
• customer support*
• customer satisfaction*