US Voice Professional - Banking Process

Shashwath Solution; Pune District; On-site; INR 180,000 - 320,000; Full time

Job summary

iEnergizer in Pune invites applications for the Vegas US Voice Banking Process. This on-site role handles voice-based customer support for US banking products and services, with night shifts. Freshers with strong communication or candidates with at least 6 months in an international call center are welcome.

You will document interactions, resolve queries, and aim for first-call resolution while following policies and using standard call-center tools. Training will be provided.

Qualifications

• Educational qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Night shifts required.
• Technical Skills: Basic MS Office knowledge and comfort with call center tools.

Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance knowledge of US banking products and services.

Skills

Voice support

Customer service

English communication

Education

Any graduate/undergraduate

Tools

MS Office

Call center tools

Job description

Job Overview

iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, this is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Candidates with good communication skills and a willingness to learn.

Mandatory Key Skills

• international call center
• call center tools
• voice-based
• US banking
• customer service*
• customer support*
• customer satisfaction*