Customer support / Technical support (US Voice)

HTC Global Services; Chennai District; On-site; INR 220,000 - 340,000; Full time

Benefits offered by this job

One-way cab facility

Job summary

HTC Global Services in Chennai (Vandalur) is seeking an experienced Customer support / Technical support with 1–3 years in international voice processes. You will handle customer queries efficiently, troubleshoot issues, and maintain records to ensure a positive support experience.

Role requires excellent communication, willingness to work US/rotational shifts, and the ability to manage multiple tasks while delivering high customer satisfaction. Night shifts with cab drop are provided.

Qualifications

• 1–4 years of experience in international voice process is mandatory.
• Excellent verbal communication and customer handling skills are required.
• Strong interpersonal, problem-solving, and multitasking abilities.

Responsibilities

• Respond to and resolve tickets via calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams.
• Maintain accurate records and documentation.
• Assist with user account setup, access, and other user-related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Skills

International voice

Verbal communication

Customer handling

Multitasking

Job description

About the Role:

We are seeking an experienced Customer support / Technical support (US Voice) with minimum 1 year to 3 years of experience in an international voice process and this primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Job Description

About the Role:

We are seeking an experienced Customer support / Technical support (US Voice) with minimum 1 year to 3 years of experience in an international voice process and this primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities

• Candidate should have prior work experience in international voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills & Qualifications

• Atleast 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.

Location: Chennai; Locality - Vandalur

Shift: Night shift & rotational week-off

Transportation: One-way cab facility (drop) is provided

Immediate Joiners Preferred.

Walk-in Details

Monday to Friday

Time – 11:00am to 5:00pm

Office location : 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India