Customer Support Technical Support US Voice

HTC Global Services; Chennai District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

One-way cab facility

Job summary

HTC Global Services seeks an experienced Customer Support / Technical Support (US Voice) in Chennai. The role requires 1–3 years in international voice processes, strong communication, and the ability to resolve customer queries effectively for a positive support experience.

Responsibilities include handling international voice tickets, troubleshooting hardware and software, documenting interactions, and assisting with user account setup.

Qualifications

• 1–3 years of experience in an international voice process is required.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work night shifts in US time zones.

Responsibilities

• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams.
• Maintain accurate records and documentation.
• Assist with user account setup, access, and other user-related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Skills

International voice support

Verbal communication

Interpersonal skills

US shift willingness

Job description

About the Role

We are seeking an experienced Customer support / Technical support (US Voice) with minimum 1 year to 3 years of experience in an international voice process and this primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities

• Candidate should have prior work experience in international voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills & Qualifications

• Atleast 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.

Location: Chennai; Locality - Vandalur

Shift: Night shift & rotational week-off

Transportation: One-way cab facility (drop) is provided

Immediate Joiners Preferred.

Walk-in Details

Monday to Friday

Time – 11:00am to 5:00pm

Office location : 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India