Customer Support Specialist Day Shift

PERSONAL NETWORK.; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Personal Network in Bengaluru is hiring a Customer Care Associate Voice Support to handle English and Hindi calls in a day shift, on-site. The role focuses on delivering accurate information and resolving queries while upholding quality standards.

You'll join the Domestic Voice Support Team, greet customers, log interactions, and strive for first-contact resolution. Freshers welcome up to 6 years experience with a graduate degree and strong communication skills are sought.

Qualifications

• Graduate degree required.
• Freshers to 6 years of experience allowed.
• Proficient English and Hindi speaking.
• Day shift on-site Bengaluru location.

Responsibilities

• Manage inbound and outbound customer calls with professionalism
• Provide accurate information and resolve customer queries efficiently
• Deliver prompt solutions to ensure a smooth customer experience
• Strive to resolve issues in the first interaction whenever possible
• Adhere to company policies, call quality standards, and processes
• Record and maintain detailed logs of customer interactions

Skills

Communication

Listening

Problem solving

Education

Graduate degree

Job description

Were Hiring: Customer Care Associate Voice Support

(English & Hindi | Day Shift | Work from Office)

Personal Networkis seeking enthusiastic and customer-focused individuals to join ourDomestic Voice Support Team. If youre looking to build a rewarding career in customer service with consistent working hours and growth opportunities, this role is a great fit.

Position Overview

• Job Location:Bangalore
• Work Setup :On-site (Work from Office)
• Shift Timing : Day Shift

Role & Responsibilities

• Manage inbound and outbound customer calls with professionalism
• Provide accurate information and resolve customer queries efficiently
• Deliver prompt solutions to ensure a smooth customer experience
• Strive to resolve issues in the first interaction whenever possible
• Adhere to company policies, call quality standards, and processes
• Record and maintain detailed logs of customer interactions

Candidate Requirements

• Qualification:Graduate degree
• Experience:Open to freshers and candidates with up to 6 years of experience
• Language Skills:Good spoken communication in both English and Hindi
• Comfortable working in a day-shift environment
• Strong communication, listening, and problem-solving skills
• Positive attitude with a customer-first approach