Customer Support Specialist

PERSONAL NETWORK.; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Personal Network is hiring a Customer Care Associate Voice Support in Bangalore. This on-site, day-shift role handles English and Hindi calls and offers a stable schedule with growth opportunities in domestic voice support.

You will manage incoming and outgoing calls, provide accurate information, resolve queries promptly, and strive to close issues in the first interaction while following company policies and maintaining logs of interactions.

Qualifications

• Graduate degree required.
• Freshers welcome; up to 6 years experience.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage inbound and outbound customer calls with professionalism.
• Provide accurate information and resolve customer queries efficiently.
• Deliver prompt solutions to ensure a smooth customer experience.
• Strive to resolve issues in the first interaction whenever possible.
• Adhere to company policies, call quality standards, and processes.
• Record and maintain detailed logs of customer interactions.

Skills

Communication skills

Bilingual English/Hindi

Customer service

Education

Graduate degree

Job description

Were Hiring: Customer Care Associate Voice Support

(English & Hindi | Day Shift | Work from Office)

Personal Network is seeking enthusiastic and customer‑focused individuals to join our Domestic Voice Support Team. If you’re looking to build a rewarding career in customer service with consistent working hours and growth opportunities, this role is a great fit.

Position Overview

• Job Location: Bangalore
• Work Setup: On‑site (Work from Office)
• Shift Timing: Day Shift

Role & Responsibilities

• Manage inbound and outbound customer calls with professionalism
• Provide accurate information and resolve customer queries efficiently
• Deliver prompt solutions to ensure a smooth customer experience
• Strive to resolve issues in the first interaction whenever possible
• Adhere to company policies, call quality standards, and processes
• Record and maintain detailed logs of customer interactions

Candidate Requirements

• Qualification: Graduate degree
• Experience: Open to freshers and candidates with up to 6 years of experience
• Language Skills: Good spoken communication in both English and Hindi
• Comfortable working in a day‑shift environment
• Strong communication, listening, and problem‑solving skills
• Positive attitude with a customer‑first approach