Customer Care Executive

Apidel Technologies; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Apidel Technologies in Bengaluru is seeking a Customer Support Executive (Voice & Chat) to join a dynamic team delivering high-quality support across voice and chat channels. This role follows rotational shifts with a weekly off pattern and 8 hours per day.

Requires excellent English communication and fluency in Hindi, with comfort handling calls in English & Hindi. Freshers with strong communication skills are welcome, and basic computer skills are expected.

Qualifications

• Strong verbal and written communication skills.
• Fluent in Hindi (speaking).
• Comfortable handling calls in English & Hindi.

Responsibilities

• Handle customer queries via Voice (Calls) and Chat.
• Provide accurate information and resolve customer concerns professionally.
• Deliver excellent customer service while maintaining quality standards.
• Escalate complex issues to the appropriate team when required.
• Maintain proper documentation of customer interactions.

Skills

English fluency

Hindi fluency

English & Hindi calls

Job description

We're Hiring: Customer Support Executive (Voice & Chat)

Location: Bangalore
Shift: Rotational Shifts
Weekly Off: Rotational Week Off
Working Hours: 8 Hours/Day

Job Role

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. If you have excellent communication skills and enjoy helping customers through voice and chat support, we'd love to hear from you!

Key Responsibilities

• Handle customer queries via Voice (Calls) and Chat.


• Provide accurate information and resolve customer concerns professionally.


• Deliver excellent customer service while maintaining quality standards.


• Escalate complex issues to the appropriate team when required.


• Maintain proper documentation of customer interactions.

Required Skills

Mandatory

• Excellent English communication (Read, Write & Speak).


• Fluent in Hindi (Speak).


• Comfortable handling customer calls in English & Hindi.

Additional Language (Any One Preferred)

• Tamil


• Kannada


• Telugu


• Marathi

Eligibility

• Strong verbal and written communication skills.


• Good customer handling and problem-solving skills.


• Basic computer knowledge and typing skills.


• Willingness to work in rotational shifts and rotational week-offs.


• Prior customer support experience is an advantage, but freshers with excellent communication skills are also welcome to apply.

Why Join Us?

• Opportunity to work with a growing organization.


• Professional and supportive work environment.


• Career growth opportunities.


• Training and skill development.