Customer Support Specialist

Tata Technologies Ltd.; Pune District; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Tata Technologies Ltd in Pune, Maharashtra, seeks a Customer Support Specialist to interpret customer requirements through RFQs and related documents, manage supplier/customer documentation, and ensure compliance with standards. The role involves end-to-end requirement management, stakeholder coordination, and tracking traceability with attention to detail and strong analytical skills.

Responsibilities include RFQ review, gap analysis, document control, portal management, and KPI reporting.

Qualifications

• Must have skills include interpreting customer requirements, performing gap analysis, validating data, interpreting RFQs, and managing stakeholders.

Responsabilités

• Interpret customer requirements through RFQs and related documents.
• Support RFQ review and requirement mapping activities.
• Manage document control, revision tracking, and compliance documentation.
• Manage customer portals and compliance platforms.
• Prepare KPI and compliance reports; provide customer status updates.
• Coordinate with Engineering, Quality, Supply Chain, and Suppliers; escalate issues as needed.
• Maintain requirement traceability and action tracking logs.

Connaissances

Customer Requirement Interpretation

Gap Analysis

Data Validation

RFQ Interpretation

Stakeholder Management

Communication with stakeholders

Formation

B.E./B.Tech (Mechanical, Automobile, Production)

Description du poste

We are seeking a Customer Support Specialist responsible for interpreting customer requirements through RFQs and other concerned documents, managing supplier/customer documentation, ensuring compliance with customer standards, handling customer portals (B2B), and supporting end-to-end requirement management activities. The role requires strong analytical skills, attention to detail as well as specific, stakeholder coordination, and expertise in compliance documentation and requirement traceability.

Key Responsibilities

Customer Requirement Management

• Conduct gap analysis and risk assessments.
• Support RFQ review and requirement mapping activities.

Compliance & Documentation

• Manage document control, revision management, and version tracking.

Customer Portal Management

• Manage customer portals and compliance platforms.

Reporting & Coordination

• Prepare KPI reports, compliance reports, and customer status updates.
• Coordinate with Engineering, Quality, Supply Chain, and Suppliers.
• Escalate issues and support resolution activities.
• Maintain requirement traceability and action tracking logs.

Must Have Skills (High Priority)

• Customer Requirement Interpretation
• Gap Analysis
• Data Validation
• RFQ Interpretation
• Stakeholder Management
• To be specific while dealing with stakeholders w r t communication.

Preferred Industry

• Automotive - Engine (Power train) or Exhaust system would be preferrable.
• Manufacturing

Qualification

• B.E./B.Tech (Mechanical, Automobile, Production
• 3+ years experience in customer support, engineering coordination, or supplier/customer management (B2B Portal management).
• Able to understand & co-relate CAE (FEA/CFD) reports with RFQ Document.