Customer Support Associate

Talent Acquaintance; Dadri; Presencial; INR 250 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance in India is seeking a customer support professional to respond to inquiries, provide accurate product information, and resolve issues with courtesy. You will work with cross-functional teams to improve the overall customer experience and maintain up-to-date product knowledge.

The role emphasizes excellent communication, adaptability to changing processes, and the ability to manage multiple chats in a fast-paced environment while meeting performance metrics.

Qualificações

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and handle multiple chats.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and maintain accuracy.

Responsabilidades

• Respond to customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to support customers.
• Meet or exceed performance metrics such as first call resolution and customer satisfaction.

Conhecimentos

Written & verbal communication

Multitasking

Problem-solving

Attention to detail

Adaptability

Ferramentas

Computer applications

Descrição da oferta de emprego

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.