Customer Support Specialist

Positiwise Software; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Referral bonus

Accidental insurance

Gratuity

Job summary

Positiwise Software in Ahmedabad is seeking a Technical Support Associate to handle ecommerce customer chats and resolve issues promptly. You will maintain high typing speed with accuracy and work across rotating shifts to ensure consistent service for international customers.

Experience with Freshdesk is advantageous, and you will need strong communication and problem-solving skills to contribute to a reliable software services team.

Qualifications

• High typing speed with accuracy.
• Strong customer service and chat support skills.
• Willingness to work rotating shifts.

Responsibilities

• Provide exceptional customer support through chat processes.
• Maintain high typing speed with accuracy.
• Collaborate on rotating shifts schedule.
• Manage international chats via Freshdesk platform.

Skills

Typing speed

Customer service

Chat support

Shift coordination

Tools

Freshdesk

Job description

Technical Support Associate || Customer Service

Hiring Customer Service Chat Support For E commerce BPO

Responsibilities:

• Provide exceptional customer support through chat processes.
• Maintain high typing speed with accuracy.
• Collaborate on rotating shifts schedule.
• Manage international chats via Freshdesk platform.

Perks and benefits

• Health insurance
• Referral bonus
• Accidental insurance
• Gratuity

Skills highlighted with ‘‘ are preferred keyskills

Incorporated in 2005, Positiwise is popular for being a reputable and reliable software development company. Our skilled, data-driven, and talented niche-specific team is our main asset to set apart from other IT outsourcing agencies & companies.

Customer Support Specialist in Positiwise Software typically earns between