Customer Service Representative

Positiwise Infotech Pvt Ltd; Ahmedabad District; On-site; INR 320,000 - 450,000; Full time

Benefits offered by this job

Great environment with work/life balance

5 Days working (Rotational shifts)

Best package in the industry

Great technical guidance

Job summary

A software development company in Ahmedabad is seeking a Customer Support Specialist. The ideal candidate will manage customer queries via chat and ticketing systems with at least 2 years of experience. Responsibilities include addressing customer needs, building relationships, and maintaining detailed records. Candidates should have excellent English communication skills, a Bachelor's degree, and a customer-oriented attitude. This position offers a full-time role with a great work/life balance and industry-competitive package.

Qualifications

• Proven customer support experience or experience as a client service representative at least 2 years.
• Fluency in English Language.
• Familiarity with Ticketing/Chat systems.

Responsibilities

• Manage large amounts of chats and tickets.
• Identify and assess customer's needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.
• Provide accurate information using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives.
• Handle complaints with appropriate solutions and follow up for resolution.
• Keep records of customer interactions and process information with vendors.
• Follow communication procedures and policies.
• Take the extra mile to engage customers.

Skills

Good command over English

Customer support knowledge

Strong typing skills

Active listening skills

Ability to multi-task

Multitasking

Education

Bachelor’s degree and throughout English Medium

English medium

Tools

Ticketing/Chat systems

Ticketing system

Job description

Direct message the job poster from Positiwise Infotech Pvt Ltd

Customer Support Specialist

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

Required Knowledge

• Good command over English
• Basic computer working knowledge
• Customer support knowledge
• Some knowledge about websites
• Basic knowledge about e-commerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping attitude

Key Responsibilities

• Manage large amounts of chats and tickets
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelor’s degree and throughout English Medium
• Willing to work in shifts

• Great environment with work/life balance

• 5 Days working (Rotational shifts)

• Best package in the industry

• Great technical guidance to expand your career/professional knowledge

To Apply: E-mail your questions or submit a resume to [e-mail]

For more details go through our website: https://positiwise.com/

Job Location: Ahmedabad, Gujarat, India.

Seniority Level

Entry level

Employment type

Full-time

Industries: Software Development

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