Customer Support Representative - Spanish Speaking

Kayana | Ordering & Payment Solutions; Mumbai; On-site; INR 334,800 - 446,400; Full time

Job summary

A fast-growing tech company located in Mumbai is seeking a proactive Customer Support Specialist who can provide real-time assistance to clients in both Spanish and English. The role involves responding to online client queries and tracking the progress of bug fixes. The ideal candidate is someone who thrives in a dynamic environment, can work flexible shifts, and is eager to contribute to the team's success. This is a great opportunity to grow your career within an inclusive, innovative organization.

Qualifications

• Ability to communicate effectively in Spanish and English.
• Experience in customer support.
• Ability to work in a flexible schedule.

Responsibilities

• Respond to client queries online.
• Provide real-time support to clients.
• Track and report on bug fix progress.

Skills

Written and spoken Spanish

Written and spoken English

Quick learning

Proactive communication

Job description

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Spain, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Responsibilities

• Respond to client queries online.
• Be able to provide support in real-time to clients in the UK, US, Spain and Australia.
• Understand the difference between a software and hardware issue.
• Communicate with the line manager and elevate issues when needed.
• Track and report on the progress of bug fixes to clients.

Requirements

• Good ability in written and spoken Spanish & English.
• Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are looking for candidates who can work flexible schedules, including rotational weekly offs, early morning, late evening, and overnight shifts. Additional pay premiums will be provided for night shift hours.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers.

We're looking for proactive individuals who can speak and write Spanish, think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!