Customer Service Representative - Spanish

Keka Inc.; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Enhancor in Pune is seeking a Spanish-speaking Customer Service Representative to engage callers with empathy, listen actively, and capture accurate information while following scripts and processes. This role involves documentation and support across rotating shifts, including after-hours coverage.

You will provide voice, chat, or call support, handle escalations, and maintain high-quality service with strong grammar, attention to detail, and reliable attendance.

Qualifications

• Must know Spanish.
• Excellent customer service and communication skills.
• Typing speed over 25 WPM with test.
• Excellent grammar and spelling; detail-oriented.
• Flexible, team player with good attendance and schedule adherence.

Responsibilities

• Flexibility to work during US hours and rotational shifts.
• Provide support through voice, chat, or calls.
• Immediate notification of emergent issues and escalations.
• After-hours emergency call handling.
• Handle complaints and escalations.

Skills

Spanish

Customer Service

Communication

Typing 25 WPM

Windows OS

Attention to detail

Weekend shift

Team player

Tools

Windows OS

Job description

Customer Service Representative - Spanish

1 Year

Pune

Full-Time

Summary:

We are seeking individuals who know Spanish and can engage with callers by listening with empathy, communicating effectively, and capturing accurate information while following our client’s scripts, protocols, and processes. Customer Service Representatives at Enhancor provide friendly, professional, and comprehensive support to our clients' customers. As this position requires extensive documentation and notation for high-level corporate clients, so keeping that in mind we are providing 24-hour support 365 days a year working in rotational shifts. Therefore, we can offer our team members flexible work hours around the clock! You’ll uncover challenges that enliven you as you grow professionally and explore career opportunities based on your interests and abilities. If you are looking for a stable career, join us!

Duties & Responsibilities:

• Flexibility to work during the US and rotational shift is essential.
• Providing support through voice, chat, or calls.
• Immediate notification of emergent issues and more.
• After Hours Emergency Call Handling.
• Complaints and Escalation Handling.

Qualifications & Skills:

• Looking for someone having 0.6 months to 4 years of relevant experience.
• Should know Spanish.
• A welcoming voice with an upbeat tone.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling must be adept at paying attention to detail.
• Flexible, a team player with exceptional verbal and communication expertise.
• Computer skills in a Windows-based environment.
• Must be available to work a weekend day (Sat or Sun each week).
• Training will last approximately one week. In your second week, you will move to your new set schedule.
• Good attendance & schedule adherence following.