Customer Support Representative- Marathi-WFH

SkillLabs; Mumbai; On-site; INR 180,000 - 320,000; Full time

Job summary

SkillLabs in Mumbai, India seeks a Customer Support Executive to respond to customer inquiries via phone, email, or chat and resolve issues promptly. Candidates should maintain a positive, empathetic, and professional attitude while identifying customer needs and offering suitable solutions.

The ideal candidate will document interactions and complaints accurately, showing strong communication and multitasking abilities in a fast-paced environment.

Qualifications

• 2+ years in customer support or client service.
• Excellent communication and presentation skills.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, or chat
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify and assess customers’ needs, and provide appropriate solutions or alternatives
• Keep accurate records of customer interactions, transactions, comments, and complaints

Skills

Active listening

Communication

Multitasking

Problem solving

Empathy

Job description

Job Title: Customer Support Executive

Company Description:

We are seeking a Customer Support Executive to join our team and provide outstanding support to our customers. The ideal candidate is a motivated problem solver who is passionate about providing exceptional customer service.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, or chat
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify and assess customers’ needs, and provide appropriate solutions or alternatives
• Keep accurate records of customer interactions, transactions, comments, and complaints

Candidate Profile Required

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively