Customer Service Representative

Global Services; Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

Global Services in Maharashtra is seeking a dedicated Customer Service Representative to join the team. You will be the first point of contact for customers, addressing inquiries and resolving issues in a timely and professional manner.

The role emphasizes strong communication, problem-solving, and a customer-centric mindset within a fast-paced environment. Training and product knowledge enhancement will be ongoing to ensure exceptional service delivery.

Qualifications

• Strong communication skills, both verbal and written.
• Customer-centric mindset with problem-solving abilities.
• Ability to work in a fast-paced environment.
• Proficiency with customer service software and tools.
• Willingness to learn and adapt.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
• Maintain a thorough understanding of our products and services to provide informed support.
• Document customer interactions and feedback in our CRM system to improve service delivery.
• Collaborate with team members and other departments to enhance the customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills

Communication

Problem solving

Multitasking

CRM software

Positive attitude

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Maharashtra. The ideal candidate will have a passion for helping customers and a strong commitment to providing exceptional service. As a Customer Service Representative, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
• Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
• Maintain a thorough understanding of our products and services to provide informed support.
• Document customer interactions and feedback in our CRM system to improve service delivery.
• Collaborate with team members and other departments to enhance the customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and tools.
• A positive attitude and a willingness to learn.