Customer Support Representative - 5Days Working

Tech Mahindra; Thane; On-site; INR 214,000 - 243,000; Full time

Job summary

Tech Mahindra is hiring a Customer Service Representative in Navi Mumbai (Airoli). The role involves solving queries and complaints via inbound calls, ensuring customer satisfaction, and following the inbound process. Open to freshers or experienced candidates with strong communication skills.

Working days are 5 days with day shifts from 8 AM to 8 PM. Two rotational offs and locality in Thane area cover the operations, with salary starting around ₹19,200 for freshers and ₹21,800 for 1-year

Qualifications

• Graduation is mandatory.
• Fresher or experienced candidates with good communication can apply.
• Inbound process experience is a plus.

Responsibilities

• Handle inbound queries and complaints over the phone.
• Provide resolutions to ensure customer satisfaction.
• Maintain accurate records of interactions and resolutions.

Skills

Good communication

Education

Graduation

Job description

Hiring For Customer Service Representative - 5Days Working

• Process - Inbound
• Qualification - Graduation Mandatory
• Job Role - Solving queries and complaint over the call, giving resolution, Customer Satisfaction, Inbound process ETC
• Skills - Good Communication required
• Experience - Fresher / Experience candidates can apply with Good communication skills
• Shift - Day shift / 5 DAYS working
• Shift Timing - 8AM To 8PM ( Any 10Hours Duty )
• Week Off - 2 Rotational Off
• Location - Airoli Navi Mumbai ( Mumbai )
• Salary Range - Fresher - 19.2K / 1yr Exp - 21.8k

Looking for Immediate joiner