Customer Support Representative

Teamlease Digital Private Ltd.; Mumbai, Navi Mumbai; On-site; INR 254,000 - 304,000; Full time

Job summary

Teamlease Digital Private Ltd. in Mumbai is hiring freshers (2025-2026 passouts) for a voice-heavy blended support role. CTC is ₹25,000, location is Airoli, Mumbai, with night shifts (9.5 hours) and WFO 5 days a week. Applicants must be from Mumbai and comfortable with calling duties.

This role emphasizes live voice support, with chats and emails as needed. You will assist customers and employees, logging incidents and coordinating with teams to resolve issues.

Qualifications

• Excellent verbal and written English communication.
• Customer-focused mindset with strong interpersonal skills.
• Detail-oriented with good organizational abilities.
• Analytical and logical problem-solving abilities.
• Fresher with 2025-2026 passout from Mumbai welcomed.

Responsibilities

• Handle voice interactions (calls) primarily with some chat/email support.
• Log incidents accurately and ensure follow-up and closure.
• Coordinate with cross-functional teams to resolve requests.
• Maintain a customer-centric approach with live communication.

Skills

Excellent English communication

Interpersonal skills

Detail oriented

Analytical skills

Problem solving

Voice/blended customer support

Job description

Experience: Fresher ( 2025 - 2026 passed out only)

CTC : 25,000

Location : Airoli , Mumbai (Candidates must be from mumbai only, No relocating)

Shift :Night Shifts Only / Shift Hours: 9.5 Hours

WFO/WFH : Work from office 5 days in a week

Important Note

This role is a Voice-Heavy Blended Support Process. While you will handle chats and emails as well, the majority of the work involves phone-based (inbound/outbound) customer and employee interactions. Please apply only if you are fully comfortable with calling responsibilities.

Role Overview

Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries through a combination of calls, chats, and emails, with a strong emphasis on voice support. Coordinate with support teams to ensure timely and effective issue resolution.

Key Responsibilities

• Handle majority voice interactions (calls) along with supporting chat and email channels as needed.
• Log and document incidents accurately; ensure timely follow-up, tracking, escalation, and closure.
• Collaborate with cross-functional support teams to resolve requests efficiently.
• Maintain a customer-centric approach focusing on live communication (primarily calls).

Qualifications

• Excellent verbal and written communication skills in English (strong speaking ability is mandatory).
• Good interpersonal skills with a customer-first mindset.
• Detail-oriented with strong organizational and multitasking skills.
• Analytical and logical problem-solving skills.
• Prior experience in customer or employee support (voice or blended) is an advantage.