Customer Service Representative

Trainathon; Navi Mumbai; On-site; INR 246,000 - 301,000; Full time

Benefits offered by this job

Company transport

Job summary

Solbeg India is hiring a Customer Service Representative (CSR) for Sanpada, Navi Mumbai. You will handle inbound customer queries related to home services with a focus on clear communication and professional problem solving.

Freshers or candidates with 6 months to 4 years BPO experience are welcome. The role requires English fluency and willingness to work in a 24/7 rotating shift with 9-hour shifts and weekly offs.

Qualifications

• Excellent English communication is mandatory.
• Freshers or 6 months to 4 years BPO experience acceptable.
• HSC or Graduate with freshers background eligible.

Responsibilities

• Handle inbound customer support queries.
• Resolve customer issues related to home services (electricians, plumbers, etc.).
• Deliver professional, efficient service and ensure customer satisfaction.

Skills

English communication

Customer service

Education

HSC

Graduate

Job description

Solbeg India

Position: Customer Service Representative (CSR)

Eligibility

• ualification : HSC (Freshers) / Graduates (Freshers) / Candidates with BPO experience
• Experience : Freshers or 6 months to 4 years of experience

Process

• Inbound Customer Support
• Handle customer queries related to home services such as electricians, plumbers, AC technicians, door repairs, and other technical issues.
• Deliver excellent customer service by resolving queries efficiently and professionally.

Shift Timings

• US 24/7 Rotational Shifts
• 9-hour shift (8 working hours + 1-hour break)

Shift Timing (Rotational)

• 3:30 PM 12:30 AM
• 6:30 PM – 3:30 AM
• 9:30 PM – 6:30 AM
• 12:30 AM – 9:30 AM

Weekly Offs

• 2 Rotational Week Offs

Salary

• HSC/Graduate Freshers: 22,000 (Gross)
• Experienced Candidates: 22,000 – 27,000 (Gross)

Interview Process

• HR Round
• Technical Test
• Operations Round

Work Location

Sanpada, Navi Mumbai

Transport Hiring Boundaries

Company transport (one-side pick-up or drop, depending on shift) is available for candidates residing in:

• Airoli to Panvel
• Panvel to Vashi
• Taloja Phase 2 (Upto Pendhar Metro Station)
• Ulwe
• Kalwa Naka Road, Thane Railway Station (West
• Chembur (Covered boundaries: BARC Colony, Anushakti Nagar, Tata Colony, Swastik Park, Chembur Circle, Chembur Naka, and Vashi Naka.)
• Chembur (Not Covered boundaries: Mankhurd, Trombay, Chita Camp, Deonar, Shivaji Nagar, Govandi, Ghatla, Ramabai Ambedkar Nagar, Shivneri Nagar, and nearby areas.)

Mandatory Requirements

• Excellent communication skills in English are mandatory.
• Candidates must be comfortable working in 24/7 rotational shifts and with rotational week offs.
• Candidates must reside within the company's hiring and transport boundaries.