Customer Support Representative

Datacultr; Pune District; Hybrid; INR 250,000 - 400,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Professional development

Collaborative environment

Wellness program

Job summary

Datacultr is seeking an experienced Customer Support Executive to handle B2B product queries and complaints. The role requires strong communication, active listening, and a solution-oriented approach, with proficiency in Excel and CRM usage to meet TAT targets.

Ideal candidates will have 2+ years in customer support, be fluent in English, and possess excellent interpersonal skills to resolve issues efficiently and maintain documentation.

Qualifications

• 2+ years of experience in Customer Support
• Proficiency in English and other languages mentioned
• Strong communication and active listening abilities
• TAT oriented with timely resolution of issues

Responsibilities

• Listen to B2B customer concerns and handle product-related queries on a turn‑around time (TAT) basis
• Contribute ideas to resolve customer problems and improve productivity
• Maintain and update customer documentation as needed
• Handle customer complaints and provide appropriate solutions within time limits; follow up to ensure resolution
• Manage transactions over CRM
• Proactively communicate with customers to ensure satisfaction

Skills

Customer support

Excel

Communication skills

TAT oriented

CRM

Tools

Microsoft Excel

Job description

Datacultr is a global Digital Operating System for risk management and debt recovery, helping consumer lending, retail, telecom, and fintech organisations expand into the underpenetrated New-to-Credit and Thin-File segments. We drive collection efficiency, reduce delinquencies, and lower NPLs. We're on a mission to enable 35 million unbanked and under-served consumers to access formal financial services by the end of 2026. Our clients span India, South Asia, South East Asia, Africa, and LATAM. We're headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City. Our development centre is in Gurugram, India.

THE ROLE

We are looking for an experienced Customer Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution.

CORE RESPONSIBILITIES

• Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Actively listen to the concerns with a Solution-oriented approach.
• Manage transactions over CRM.

KEY RESPONSIBILITIES

• 2+ years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
• Smart Freshers good with Communication skills can apply.
• Must be proficient in any of the above mentioned languages along with English.
• TAT oriented approach.
• Good working knowledge with Microsoft Excel or Microsoft Suite.
• Excellent communication and interpersonal skills.

WHAT WE OFFER

• A high-velocity, low-bureaucracy environment where good ideas ship the same week
• Opportunity to shape the future of unsecured lending in emerging markets
• Professional development and growth opportunities
• Collaborative, innovation-focused work environment
• Comprehensive health and wellness benefit