Coll - SREXE

Digitide; Maharashtra; On-site; INR 200,000 - 280,000; Full time

Job summary

Digitide Solutions Limited in Maharashtra seeks a Customer Care Executive to deliver exceptional service to our valued customers. You will be the face of the company, handling inquiries, resolving issues, and building strong relationships across phone, email and live chat.

The role requires at least 2 years in customer service, excellent communication, CRM proficiency, and the ability to manage multiple tasks independently while upholding company policies and standards.

Qualifications

• Minimum 2 years of experience in a Customer Care Executive or similar role.
• Excellent verbal and written communication, across multiple channels.
• Strong problem-solving and customer-centric approach.

Responsibilities

• Act as the primary contact for customers, upholding a positive brand image.
• Respond to inquiries and complaints via phone, email, and live chat with prompt, accurate information.
• Research and resolve issues, offering viable solutions and workarounds when needed.
• Maintain accurate records of interactions and document communications.
• Collaborate with other departments to address customer needs and escalations.
• Stay updated with product knowledge and company policies to provide correct information.
• Identify and report customer service trends or issues to management.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure adherence to company policies and maintain high service standards.
• Maintain a helpful attitude even in challenging situations to protect brand reputation.

Skills

Communication skills

CRM software

Problem solving

Multi-tasking

Customer-centric

Independent work

Time management

Adaptability

English proficiency

Education

High school diploma

College degree preferred

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the face of our company, representing Digitide Solutions Limited to our valued customers. Your primary role is to ensure an exceptional customer experience by providing timely and accurate support. You will be responsible for handling customer inquiries, resolving issues, and building strong relationships with our client base.

Responsibilities

• Act as the primary point of contact for customers, ensuring a positive and professional image of the company.
• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and accurate responses.
• Research and resolve customer issues, offering creative solutions and workarounds when necessary.
• Maintain accurate records of customer interactions and ensure all communication is documented.
• Collaborate with other departments to address customer needs and escalation issues when required.
• Stay updated with product knowledge and company policies to provide accurate information to customers.
• Identify and report any potential customer service trends or issues to the management team.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and procedures, maintaining a high standard of customer service.
• Maintain a positive and helpful attitude, even in challenging situations, to uphold our brand reputation.

Qualifications

• Minimum of 2 years of experience as a Customer Care Executive or in a similar customer service role.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and critical thinking abilities, with a customer-centric approach.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• A proactive and positive attitude, with a focus on delivering exceptional customer service.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• A good understanding of customer service best practices and a desire to continuously improve.
• Willingness to learn and adapt to new technologies and processes.
• A high school diploma or equivalent; a college degree in a related field is preferred.

Job Info

• Job Identification 250339
• Job Category Credit and Collections | BPM