Customer Support Representative

Enhancor Services; Pune District; In loco; INR 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Enhancor Services in Pune is seeking a customer service specialist to handle voice, chat, and email support, including scheduling, order intake, and ticketing. You will work a US shift and provide timely responses with accuracy and courtesy.

The role requires 0.6 months to 4 years of experience, strong communication, grammar, and computer literacy. Weekend availability and a quick testing process are part of onboarding.

Competenze

• 0.6 months to 4 years of relevant experience.
• International Customer Service experience is preferred.
• A welcoming voice with an upbeat tone.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling must be adept at paying attention to detail.
• Flexible, a team player with exceptional verbal and communication expertise.
• Computer skills in a Windows based environment.
• Must be available to work a weekend day (Sat or Sun each week).
• Training will last approximately one week. On your second week, you will move to your new set schedule.
• Good attendance & schedule adherence following.

Mansioni

• Flexibility to work in the US shift is essential.
• Message intake & dispersal.
• Providing support through voice, chat, or calls.
• Scheduling & appointment setting.
• Order intake.
• Opening trouble tickets.
• Email response.
• Monitoring system alerts.
• Immediate notification of emergent issues and more.
• After Hours Emergency Call Handling.
• Complaints and Escalation Handling.

Conoscenze

Customer service

Communication skills

Typing speed 25 WPM

Problem solving

Windows OS

Time management

Team player

Weekend availability

US shift flexibility

Descrizione del lavoro

Role & responsibilities

• Flexibility to work in the US shift is essential
• Message intake & dispersal.
• Providing support through voice, chat, or calls.
• Scheduling & appointment setting.
• Order intake.
• Opening trouble tickets.
• Email response.
• Monitoring system alerts.
• Immediate notification of emergent issues and more.
• After Hours Emergency Call Handling.
• Complaints and Escalation Handling.

Qualifications & Skills:

• Looking for someone having 0.6 months to 4 years of relevant experience.
• International Customer Service experience is preferred.
• A welcoming voice with an upbeat tone.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling must be adept at paying attention to detail.
• Flexible, a team player with exceptional verbal and communication expertise.
• Computer skills in a Windows based environment.
• Must be available to work a weekend day (Sat or Sun each week).
• Training will last approximately one week. On your second week, you will move to your new set schedule.
• Good attendance & schedule adherence following.