Customer Support Representative - US Process

Lightfire Solutions; Sector 10; On-site; INR 260,000 - 420,000; Full time

Job summary

Lightfire Solutions is seeking a motivated, customer‑focused individual to join our inbound sales service team to support US customers via phone, email and chat. You will help customers, resolve issues, and identify upsell opportunities while delivering exceptional service.

The role emphasizes communication, problem solving, accuracy in orders and CRM updates, and collaboration within a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a customer service role, preferably in a sales environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using computers and CRM software.
• Ability to work effectively in a fast-paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.
• Provide accurate and helpful information regarding products, services, pricing, and promotions.
• Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.
• Accurately process orders, payments, and returns.
• Identify and address customer needs, proactively suggesting relevant products or services.
• Maintain accurate records of customer interactions in the CRM system.
• Contribute to a positive and collaborative team environment.
• Stay updated on product knowledge, company policies, and industry best practices.
• Proactively identify areas for process improvement and contribute to solutions.

Skills

Excellent communication

Problem solving

Fast-paced work

Team player

CRM proficiency

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking a highly motivated and customer-focused individual to join our inbound customer sales service team. This role focuses on providing exceptional service to our US-based customers via phone, email, and chat, while also identifying opportunities to upsell or cross-sell products/services. The ideal candidate possesses excellent communication and problem-solving skills, a positive attitude, and a strong commitment to exceeding customer expectations.

Responsibilities

• Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.
• Provide accurate and helpful information regarding products, services, pricing, and promotions.
• Resolve customer issues and complaints effectively and professionally, aiming for first-call resolution whenever possible.
• Accurately process orders, payments, and returns.
• Identify and address customer needs, proactively suggesting relevant products or services.
• Maintain accurate records of customer interactions in the CRM system.
• Contribute to a positive and collaborative team environment.
• Stay updated on product knowledge, company policies, and industry best practices.
• Proactively identify areas for process improvement and contribute to solutions.

Qualifications

• * High school diploma or equivalent
• * Minimum of 1 year of experience in a customer service role, preferably in a sales environment.
• * Excellent verbal and written communication skills.
• * Strong problem-solving and conflict resolution skills.
• * Proficiency in using computers and CRM software.
• * Ability to work effectively in a fast-paced environment.
• * Ability to work independently and as part of a team.

Note

No Cab Facility Available