Customer Support Representative

Vishal Consultants; Indore District; On-site; INR 350,000 - 600,000; Full time

Job summary

Vishal Consultants in Indore seeks a customer support executive to handle inquiries via phone, email or chat, delivering timely, professional resolutions with a strong focus on customer satisfaction.

You will provide accurate product information, tailor responses to customer needs, maintain meticulous records of interactions, and collaborate with internal teams to resolve escalations and drive first-contact resolution.

Qualifications

• Experience in an international BPO handling customer support operations.
• Excellent communication skills in English (spoken & written).
• Strong interpersonal skills for interactions with diverse customers.

Responsibilities

• Handle customer queries via phone, emails, or chats to resolve their concerns in a timely and professional manner.
• Provide accurate information about products/services to customers based on their needs and preferences.
• Maintain records of all interactions with customers
• Collaborate with internal teams to resolve complex issues that require escalation.

Skills

BPO experience

English fluency

Interpersonal skills

Education

Graduate/undergraduate

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.


• Provide accurate information about products/services to customers based on their needs and preferences.


• Maintain records of all interactions with customers


• Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

• Experience in an international BPO of handling customer support operations.


• Excellent communication skills in English language (spoken & written).


• Strong interpersonal skills for effective interaction with customers from diverse backgrounds.

Qualification : Graduate/undergraduate

Salary : Best in industry

Contact/whatsapp : [phone]

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