Customer Support (Premium)

Quagmire IT Services LLP; Dadri; On-site; INR 200,000 - 300,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive training and development

Friendly and supportive work env.

Growth opportunities

Job summary

Quagmire IT Services LLP in Noida seeks a Customer Support Executive (Premium) to join the team. Graduates (any discipline) with at least 1 year of experience and English proficiency are required.

The role focuses on handling customer inquiries and providing professional support across services and products. The ideal candidate will maintain records, resolve issues efficiently, and collaborate with other departments to enhance overall customer experience.

Qualifications

• Graduates (Any Discipline) with minimum one year experience.
• English proficiency is a must.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely, professional manner.
• Provide support in customers' native language.
• Build strong relationships to ensure satisfaction and loyalty.
• Collaborate with other departments to address concerns and improve experience.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to appropriate departments for resolution.
• Stay updated on products, services, and policies to provide accurate information.
• Meet or exceed customer service goals and targets.

Skills

English Proficiency

Customer service

Communication

Multitasking

Education

Graduates (Any Discipline)

Tools

Computers/Software

Job description

About the job Customer Support (Premium)

Job Description:

Required Immediate Joiners Customer Support Executive for Samsung & Havells Clients to join our team at NOIDA. Graduates (Any Discipline) with minimum ONE YEAR experience & English Proficiency is must. The ideal candidate will be responsible for handling customer inquiries and providing support.

Key Responsibilities:

• Responding to customer inquiries and resolving their issues in a timely and professional manner


• Providing support and assistance to customers in their native language


• Building strong relationships with customers to ensure their satisfaction and loyalty


• Collaborating with other departments to address customer concerns and improve overall customer experience


• Maintaining accurate records of customer interactions and transactions


• Identifying and escalating complex issues to the appropriate departments for resolution


• Staying updated on company products, services, and policies to provide accurate information to customers


• Meeting or exceeding customer service goals and targets set by the company


• Excellent communication skills, both verbal and written


• Prior experience in customer service or a similar role is preferred


• Strong problem-solving and decision-making skills


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously


• Customer-centric mindset with a strong focus on providing excellent service


• Proficiency in using computers and various software applications


• Willingness to work in rotational shifts, including weekends and holidays.

Shifts:

• For Male 24*7 (Last shift 4 pm to 1 am) for Females 6 am to 8 pm (Any 9 hours window) No transport during odd hours shifts

If you are a fluent speaker of a regional language and possess excellent customer service skills, we would love to have you on our team.

• Competitive salary package


• Comprehensive training and development programs


• Friendly and supportive work environment


• Opportunities for growth and advancement within the company

Please carry all credentials for Closure on the day same day of interview: