International Customer Support

Tech Mahindra Limited; Dadri; In loco; INR 350.000 - 525.000; Tempo pieno

Vantaggi offerti da questo lavoro

Two-way cab facility

Descrizione del lavoro

Tech Mahindra Limited invites applications for an International Customer Support role in Noida. You will handle customer queries via call and chat, with rotatable shifts and a 5-day work week. A two-way cab facility is provided and the salary ranges from 3.5 to 5.25 LPA based on experience.

You will maintain records, ensure quality service, and resolve issues with clear, step-by-step guidance while maintaining a customer-centric approach. Excellent English communication is essential.

Competenze

• Excellent verbal and written English communication.
• Strong typing speed and accuracy.
• Good grammar, comprehension and sentence formation.
• Strong customer-handling and problem-solving skills.
• Strong attention to detail.
• Ability to multitask and work under pressure.
• Positive, polite, and professional approach.

Mansioni

• Handle customer queries and concerns through call/chat professionally.
• Provide clear, step-by-step resolutions to customers.
• Maintain a positive and customer-centric communication style.
• Ensure high customer satisfaction and service quality.
• Maintain accurate records of customer interactions.
• Identify customer requirements and provide appropriate solutions.
• Adapt quickly to new processes, tools, and technologies.
• Follow defined processes, quality standards, and compliance guidelines.
• Manage multiple chats efficiently while maintaining accuracy.

Conoscenze

Excellent English (verbal & written)

Typing speed

Grammar accuracy

Customer-handling

Problem-solving

Multitasking

Professional demeanour

Descrizione del lavoro

International Customer Support

• Experience: Minimum 6 months


• Location: Noida


• Work Mode: Work From Office


• Working Days: 5 Days a Week


• Shifts: Rotational


• Cab: Both-side cab facility


• Salary: 3.5-5.25LPA Based on Experience and Additional benefits.

Key Responsibilities

• Handle customer queries and concerns through call/chat professionally.


• Provide clear, step-by-step resolutions to customers.


• Maintain a positive and customer-centric communication style.


• Ensure high customer satisfaction and service quality.


• Maintain accurate records of customer interactions.


• Identify customer requirements and provide appropriate solutions.


• Adapt quickly to new processes, tools, and technologies.


• Follow defined processes, quality standards, and compliance guidelines.


• Manage multiple chats efficiently while maintaining accuracy.

Required Skills

• Excellent verbal and written English communication.


• Good typing speed and accuracy.


• Strong grammar, comprehension, and sentence formation.


• Good customer-handling and problem-solving skills.


• Strong attention to detail.


• Ability to multitask and work under pressure.


• Positive, polite, and professional approach.