Customer Support Manager

NoBroker; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NoBroker in Bengaluru is seeking a Sales Team Lead to guide a 7-10 member team toward achieving sales targets and upholding SOPs and SLAs. You will lead performance reviews, run training sessions, and mentor team members while contributing as an individual performer to hit revenue goals.

Responsibilities include fair lead allocation, monitoring progress, and ensuring timely follow-ups within SLAs, with a focus on quality and compliance in daily operations.

Qualifications

• Experience leading a sales team of 7-10 members.
• Track and drive daily/weekly/monthly sales targets.
• Coaching and mentoring to improve team performance.

Responsibilities

• Lead and manage a team of 7-10 members, ensuring alignment with organizational goals.
• Track daily, weekly, and monthly sales targets for both individual and team performance.
• Conduct daily and weekly performance reviews within the team and implement improvement plans.
• Conduct regular training sessions, performance reviews, and process adherence checks.
• Motivate and mentor team members while contributing as an individual performer to achieve sales objectives.
• Ensure adherence to SOPs, SLAs, compliance, and internal quality standards.
• Allocate leads in a timely manner, ensuring fair distribution and efficient follow-up.
• Monitor lead progress, track demos, and ensure follow-ups are completed within SLAs.
• Identify and resolve lead quality or meeting-related escalations proactively.

Skills

Team leadership

Sales performance

Coaching & mentoring

Job description

Role & responsibilities

• Lead and manage a team of 7-10 members, ensuring alignment with organizational goals.
• Track daily, weekly, and monthly sales targets for both individual and team performance.
• Conduct daily and weekly performance reviews within the team and implement improvement plans.
• Conduct regular training sessions, performance reviews, and process adherence checks.
• Motivate and mentor team members while contributing as an individual performer to achieve sales

objectives.

• Ensure adherence to SOPs, SLAs, compliance, and internal quality standards.

Lead Allocation & Follow-up

• Allocate leads in a timely manner, ensuring fair distribution and efficient follow-up.
• Monitor lead progress, track demos, and ensure follow-ups are completed within SLAs.
• Identify and resolve lead quality or meeting-related escalations proactively.