Customer Support - International Voice process Professional

Shashwath Solution; Pune District; On-site; INR 180,000 - 260,000; Full time

Job summary

Shashwath Solution in Pune invites applications for Customer Care Executives to handle customer service inquiries and resolve issues related to servicing of the client base. You will use computer applications to provide professional service in a fast-paced contact centre.

The role requires 6 months BPO or travel experience, a graduate/undergraduate background, excellent written and spoken communication, and willingness to work in a voice environment with 24/7 rotational shifts.

Qualifications

• Excellent written and spoken communication.
• 6 months BPO or Travel experience.
• Graduate/Undergraduate.
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts).
• Open to work in a voice environment.

Responsibilities

• Understand how to use computer screens and systems effectively.
• Interfaces with customers, clients and vendors; escalates concerns to supervisory staff.
• Attends training sessions to improve client and customer satisfaction and job performance.
• Adheres to company and contact centre policies and procedures.
• Completes any work assigned by Management.

Skills

Communication

Interpersonal skills

Problem solving

Education

Graduate/Undergraduate

Tools

MS Office

Job description

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience:

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication,
• Computer Skills ability/experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment

Interview Rounds:

• HR Round
• Versant Test Round
• VNA Round
• Operations Round

Key Enablers:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.