Customer Support Professional - International Voice process

Shashwath Solution; Dadri; On-site; INR 167,000 - 279,000; Full time

Job summary

Shashwath Solution in India is hiring for Voice process roles with immediate joiners. You will handle customer service inquiries, resolve problems, and ensure smooth servicing for our client base.

The role requires 6 months BPO experience, good written and spoken English, and willingness to work 24/7 rotational shifts in a contact centre environment. Training rounds include HR, Versant, and Operations.

Qualifications

• 6 months BPO or Travel experience.
• Graduate Undergraduate
• Excellent Written and spoken communication.
• Computer skills with ability to use computer applications.
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts).

Responsibilities

• Handle customer service inquiries and problems for servicing the client base.
• Interface with customers, clients and vendors; escalate concerns to supervision.
• Attend training sessions to improve client satisfaction and job performance.
• Adhere to contact centre policies and procedures; complete work as assigned.

Skills

Excellent communication

Interpersonal skills

Problem solving

Computer skills

Education

Graduate/Undergraduate

Job description

We are hiring for Voice process and looking for immediate Joiners

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.

Education and Essential Experience:

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication,
• Computer Skills ability/ experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment.

Interview Rounds:

• HR Round
• Versant Test Round VNA Round
• Operations Round.

Key Enablers:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.