Customer Support Professional - International Voice process

Shashwath Solution; Pune District; On-site; INR 200,000 - 400,000; Full time

Job summary

Shashwath Solution is hiring for a Voice process role with immediate joiners in Pune. The selected candidate will handle customer service inquiries and problems for the company’s client base, and use computer applications to provide professional service.

Key duties include navigating multiple screens, interfacing with customers and vendors, and attending training all aimed at high client and customer satisfaction, while adhering to centre policies and processes.

Qualifications

• 6 months BPO or Travel experience.
• Graduate Undergraduate.
• Excellent Written and spoken communication.
• Computer Skills ability/ experience using computer applications.
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts).
• Open to work in a voice environment.

Responsibilities

• Understands the various computer screens and how to utilize them effectively.
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
• Adheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.

Skills

Communication skills

Interpersonal skills

Problem solving

Computer literacy

Education

Graduate Undergraduate

Job description

We are hiring for Voice process and looking for immediate Joiners

Profile Summary

We are looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Primary Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Centre policies and proceduresCompletes any work as assigned by Management.

Education and Essential Experience:

• 6 months BPO or Travel experience
• Graduate Undergraduate
• Excellent Written and spoken communication,
• Computer Skills ability/ experience using computer applications
• Willing to work in a contact centre environment with 24/7 rotational shifts (including night shifts)
• Open to work in a voice environment.

Interview Rounds:

• HR Round
• Versant Test Round VNA Round
• Operations Round.

Key Enablers:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.