Customer Support - International Voice process

Teamware Solutions; Chennai; A distancia; INR 240.000 - 360.000; Jornada completa

Descripción de la vacante

Teamware Solutions Inc. is seeking a Customer Support Executive to handle international voice queries from home in India. The role requires at least 1 year of experience, with comfort working night shifts and rotational week-offs. Candidates should reside in Bangalore, Hyderabad, or Chennai.

The position emphasizes resolving customer concerns promptly, maintaining professional communication, and adhering to quality standards while using relevant systems to log interactions.

Formación

• Minimum 1+ years of experience in Customer Support.
• Mandatory experience in International Voice Process.
• Strong customer-handling and problem-solving abilities.
• Must be comfortable working in night shifts and rotational week-offs.

Responsabilidades

• Handle customer queries through international voice support channels.
• Provide prompt and effective resolutions to customer concerns and complaints.
• Understand customer requirements and deliver accurate information.
• Maintain professional communication while interacting with international customers.
• Ensure high levels of customer satisfaction through effective problem-solving.
• Follow up on customer issues and ensure timely resolution.
• Maintain accurate records of customer interactions and update relevant systems.
• Adhere to quality standards, process guidelines, and performance metrics.

Conocimientos

Customer Support

International Voice

Night Shift

Rotational Week Offs

Descripción del empleo

Job Description – Customer Support Executive

Work Mode: Work From Home (WFH)

Experience: 1+ Years

Shift: Night Shift

Week Off: Rotational

Job Responsibilities:

• Handle customer queries through international voice support channels.
• Provide prompt and effective resolutions to customer concerns and complaints.
• Understand customer requirements and deliver accurate information.
• Maintain professional communication while interacting with international customers.
• Ensure high levels of customer satisfaction through effective problem-solving.
• Follow up on customer issues and ensure timely resolution.
• Maintain accurate records of customer interactions and update relevant systems.
• Adhere to quality standards, process guidelines, and performance metrics.

Required Skills:

• Minimum 1+ years of experience in Customer Support.
• Mandatory experience in International Voice Process.
• Strong customer-handling and problem-solving abilities.
• Must be comfortable working in night shifts and rotational week-offs.
• Candidates must be based in Bangalore, Hyderabad, or Chennai only.