Customer Support Intern

Reel Saga; Maharashtra; On-site; INR 167,000 - 223,000; Full time

Job summary

Reel Saga is hiring a customer support executive to handle calls, emails, and WhatsApp chats in a personable and professional manner. The role requires timely follow-ups, documentation of every interaction, and accurate updates in Google Sheets.

This is an in-person position based in Maharashtra, India. The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple channels.

Qualifications

• Strong communication and interpersonal skills.
• Comfortable speaking with customers over the phone.
• Basic knowledge of Google Sheets.
• Freshers or students may apply.

Responsibilities

• Handle customer calls, emails, and WhatsApp chats.
• Attend incoming calls and make outbound follow-up calls.
• Follow up with customers after refund.
• Record and document every customer call and conversation.
• Keep Google Sheets updated accurately and regularly.

Skills

Communication skills

Phone support

Google Sheets

Freshers welcome

Job description

Key Responsibilities

• Handle customer calls, emails, and WhatsApp chats.
• Attend incoming calls and make outbound follow-up calls.
• Follow up with customers after refund.
• Record and document every customer call and conversation.
• Keep Google Sheets updated accurately and regularly.

Requirements

• Good communication and interpersonal skills.
• Comfortable speaking with customers over the phone.
• Basic knowledge of Google Sheets.
• Good attention to detail and follow-up skills.
• Freshers/students are welcome to apply.
• Tamil Telugu Malayalam language if comes.
• Pay: ₹15,000.00 - ₹20,000.00 per month
• Work Location: In person