Customer Service Executive- Telugu, kannada,Malayali, Bengali, Gujrati

Kotak Mahindra Bank; Thane; On-site; INR 180,000 - 260,000; Full time

Job summary

Kotak Mahindra Bank in Thane invites fresh graduates to join our Inbound & Outbound Calling Team. You will handle customer calls, provide information, resolve queries, and support business objectives through effective communication and relationship building.

As a Fresher, you will gain hands-on training, work in a fast-paced environment, and contribute to collections, campaigns, and customer satisfaction. A positive attitude, teamwork, and basic MS Office skills are expected.

Qualifications

• Graduate in any discipline.
• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Basic knowledge of MS Office.

Responsibilities

• Attend incoming customer calls professionally and courteously.
• Resolve customer queries and provide accurate information.
• Address customer complaints and escalates issues when required.
• Maintain high standards of customer service and satisfaction.
• Record customer interactions accurately in the system.

Skills

Verbal communication

Written communication

Phone etiquette

Problem solving

Teamwork

Positive attitude

Education

Graduate in any discipline

Tools

MS Office

Job description

Inbound & Outbound Team Member (Fresher) E0 Grade - 5 language resources ( Telugu, Kannada, Malyalam Bengali & Gujrati )

Location - Thane

Department - Customer Service

Employment Type - Full-Time

Job Summary

We are looking for enthusiastic and customer-oriented freshers to join our Inbound & Outbound Calling Team. The candidate will be responsible for handling customer calls, providing information, resolving queries, conducting follow-up calls and supporting business objectives through effective communication and relationship building.

Key Responsibilities:

Inbound Calling

• Attend incoming customer calls professionally and courteously.
• Resolve customer queries and provide accurate information.
• Address customer complaints and escalates issues when required.
• Maintain high standards of customer service and satisfaction.
• Record customer interactions accurately in the system.

Outbound Calling

• Make outbound calls to customers for collection/recovery.
• Inform customers about products, services, offers, and campaigns.
• Collect customer feedback and update records.
• Generate leads and schedule appointments where applicable.
• Achieve daily productivity, calling target and quality parameters.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of MS Office (Excel, Word, Outlook).
• Ability to interact confidently with customers over phone.
• Good listening and problem-solving skills.
• Positive attitude and willingness to learn.
• Ability to work in a team environment.

Educational Qualification

• Graduate in any discipline.
• Freshers are welcome to apply.

Preferred Competencies

• Customer-centric approach.
• Time management and multitasking abilities.
• Adaptability and flexibility.
• Basic computer proficiency.
• Strong interpersonal skills.

Key Performance Indicators (KPIs)

• Call handling efficiency.
• Customer satisfaction scores.
• Quality and accuracy of information provided.
• Productivity targets achieved.
• Adherence to process and compliance guidelines.