Customer Support Executive / Intern

Sweet Karam Coffee; Chennai District; On-site; INR 100,440 - 145,080; Part time

Benefits offered by this job

Mentorship

Certificate on completion

Structured daily learning

Job summary

Sweet Karam Coffee is offering a Customer Support Intern position in Chennai. This internship focuses on hands-on exposure to customer interactions across calls, emails, chats, and social media, while learning how the CX team drives business growth.

You will gain experience in understanding customer behavior, feedback, and the use of CRM tools, with daily mentorship and structured learning sessions. Freshers with English and Tamil fluency are encouraged to apply.

Qualifications

• Freshers are eligible for the internship.
• Strong communication skills in English and Tamil are required.
• Basic computer knowledge (MS Excel, Email, Google Workspace, Chat Tools) is desirable.

Responsibilities

• Observe and engage in customer interactions across calls, emails, chats, and social channels.
• Assist with follow-ups on customer enquiries and concerns.
• Maintain accurate CRM records and coordinate with internal teams.

Skills

English

Tamil

MS Excel

Email

Google Workspace

Chat Tools

Tools

CRM tools

Job description

Job Title: Customer Support Intern

Role: Customer Support Intern

Experience: Freshers / 0–6 Months (Internship Period – 3 to 6 Months)

Languages: Fluent in English & Tamil (Hindi is a plus)

About The Internship

This internship is designed for individuals who are eager to understand how customer support contributes to business growth. As a Customer Support Intern, you will gain hands‑on exposure to customer interactions, customer behavior, operational workflows, and data‑driven customer insights while working alongside an experienced Customer Experience team.

Every day will be a learning opportunity to understand customer expectations, problem‑solving, communication, and how different business functions work together to deliver a great customer experience.

Key Learning Responsibilities

• Observe and understand customer interactions across calls, emails, chats, WhatsApp, and social media.
• Learn how customer support operations function in an e-commerce business.
• Assist the team in following up with customers regarding their enquiries and concerns.
• Understand customer pain points and identify recurring feedback, trends, and customer insights.
• Learn how customer feedback contributes to improving products, services, and the overall customer experience.
• Assist in updating CRM records and maintaining accurate customer information.
• Coordinate with internal teams to understand how customer issues are resolved.
• Build product knowledge to better understand customer queries and expectations.
• Participate in daily team huddles, training sessions, and knowledge-sharing activities.
• Support documentation, reporting, and other day-to-day customer support operations.
• Gain exposure to key customer experience metrics such as CSAT, NPS, First Response Time (FRT), and Resolution Time (RT).

What You'll Learn

• Customer Experience (CX) fundamentals
• Customer communication and relationship management
• Customer behavior and buying patterns
• Customer insights and Voice of Customer (VoC) analysis
• CRM tools and customer support platforms
• E-commerce operations and business workflows
• Data analysis using customer feedback
• Problem‑solving and conflict resolution
• Cross‑functional collaboration with Operations, Marketing, Supply Chain, and Sales teams
• Professional communication and workplace etiquette

Who Should Apply

• Strong verbal and written communication skills in English & Tamil (Hindi is a plus).
• Passionate about learning customer support and customer experience.
• Curious to understand customer behavior and business operations.
• Good listening, observation, and interpersonal skills.
• Basic computer knowledge (MS Excel, Email, Google Workspace, and Chat Tools).
• Positive attitude, willingness to learn, and eagerness to grow.
• Responsible, proactive, and customer-focused.

Internship Outcome

• This internship offers a practical learning experience for fresh graduates looking to build a career in Customer Support, Customer Experience (CX), Customer Success, E-commerce Operations, or Business Operations, with structured daily learning, mentorship, and hands‑on exposure to real customer interactions.